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Labor and Economic Opportunity

Phone Appointment

Intro

Schedule an Appointment

  • Schedule an appointment to speak with a Customer Service Agent. Select the date, time, and type of appointment you would like to schedule.

    • Telephone appointments and virtual appointments are available for customers with specific claim issues.

    • Local Unemployment offices are open for in-person service by appointment only. Walk-in appointments will not be accepted. You must bring a mask to wear at your appointment. 
    • You must arrive at the UIA local office at your scheduled time or be subject to rescheduling.
    • If helping someone with their unemployment claim, be sure to have the proper paperwork. You'll have to show proof of guardianship or power of attorney to be able to speak on a claimant's behalf.

     

     

    • Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing. To schedule this type of appointment, click on the link below, then choose "Virtual Appointments for customers who are deaf, hard of hearing or have other hearing impairments" from the menu. 

Services

  • Check out the alternatives listed below before making an appointment. You may be able to resolve your issue there.

  • Online Services

    To login or create your MiWAM (Michigan Web Account Manager) account, view current updates, review agency FAQ’s, report fraud, meet Ava the Chatbot etc...

  • MiLogin/MiWAM Account Access Issues

    For account lock outs, talent dashboard and other technical assistance.

  • UIA YouTube Channel

    For step by step instructions on how to file an unemployment insurance claim, set up a MiWAM account, file for Pandemic Unemployment Insurance (PUA), upload identification verification documents, etc...

  • Contact Us

    For a list of important Agency phone numbers and addresses.

Schedule and Appointment

  • Schedule a PHONE APPOINTMENT for the following issues:

    Customers can schedule a phone appointment for the following issues:

    • I filed under the wrong Social Security Number
    • My claim is inactive
    • I am unable to certify for all weeks needed
    • I need to file a claim, but one is already filed in my name
    • I do not have the link in MiWAM to file a claim

     

    ​Schedule an IN-PERSON APPOINTMENT at a local unemployment office. You will be seen BY APPOINTMENT ONLY. Walk-in appointments will not be accepted.

     

    Schedule a VIRTUAL APPOINTMENT.  You will receive an email with a link to join a video call on Google Meet on your appointment date. You will need to have a Gmail account to join from a mobile device. You do not need to have a Gmail account to join from a computer. Virtual appointments may be scheduled for the following issues:

    • I filed under the wrong Social Security Number
    • My claim is inactive
    • I am unable to certify for all weeks needed
    • I need to file a claim, but one is already filed in my name
    • I do not have the link in MiWAM to file a claim