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Labor and Economic Opportunity

Phone Appointment

Intro

Schedule an Appointment

  • Schedule an appointment to speak with a Customer Service Agent. Select the date, time, and type of appointment you would like to schedule.

    • Telephone appointments and virtual appointments are available for customers with specific claim issues.

    • Local Unemployment offices are open for in-person service by appointment only. Walk-in appointments will not be accepted. Customers are required to wear a mask.

     

Services

  • Check out the alternatives listed below before making an appointment. You may be able to resolve your issue there.

  • Online Services

    To login or create your MiWAM (Michigan Web Account Manager) account, view current updates, review agency FAQ’s, report fraud, meet Ava the Chatbot etc...

  • MiLogin/MiWAM Account Access Issues

    For account lock outs, talent dashboard and other technical assistance.

  • UIA YouTube Channel

    For step by step instructions on how to file an unemployment insurance claim, set up a MiWAM account, file for Pandemic Unemployment Insurance (PUA), upload identification verification documents, etc...

  • Contact Us

    For a list of important Agency phone numbers and addresses.

Schedule and Appointment

  • Schedule a PHONE APPOINTMENT for the following issues:

    Customers can schedule a phone appointment for the following issues:

    • I filed under the wrong Social Security Number
    • My claim is inactive
    • I am unable to certify for all weeks needed
    • I need to file a claim, but one is already filed in my name
    • I do not have the link in MiWAM to file a claim

     

    ​Schedule an IN-PERSON APPOINTMENT at a local unemployment office. You will be seen BY APPOINTMENT ONLY. Walk-in appointments will not be accepted.

     

    Schedule a VIRTUAL APPOINTMENT.  You will receive an email with a link to join a video call on Google Meet on your appointment date. You will need to have a Gmail account to join from a mobile device. You do not need to have a Gmail account to join from a computer. Virtual appointments may be scheduled for the following issues:

    • I filed under the wrong Social Security Number
    • My claim is inactive
    • I am unable to certify for all weeks needed
    • I need to file a claim, but one is already filed in my name
    • I do not have the link in MiWAM to file a claim