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Schedule An Appointment

Schedule An Appointment

Need help? You can now walk in to any Local Office across Michigan to meet with a Customer Service Agent. Scheduled, in-person, phone, and virtual appointments are also available.

For walk-ins, workers will be helped in the order they arrive, and individuals who have a scheduled appointment time may be seen first.

Scheduled appointments can be made up to 14 days in advance. To cancel your appointment, click the “change appointment” link in the email you received after you have scheduled your appointment.

Note: Scheduling an appointment on this page will not satisfy Step 2 of the “Register to Work" requirement.

Wait! Before contacting UIA, visit these resources for information:

Types of Appointments

  • A person is looking at a laptop in front of them. They are speaking with their hands.

    Virtual and Closed Captioning Appointment

    Schedule a virtual appointment to speak with a customer service representative. Closed captioning is available. 

    On your appointment date you will receive an email with a link to join a video call on Google Meet. You must have a Gmail account to join from a mobile device, but not if joining with a computer. 

    Schedule an Appointment
  • A sign focused outside a UIA building. The sign reads, "State of Michigan Unemployment Insurance"

    In-Person Appointment

    Schedule an in-person appointment at a local unemployment office.

    • You must arrive at the UIA local office at your scheduled time or be subject to rescheduling.
    Schedule an Appointment
  • A person sits holding a smartphone to their ear while also writing at a desk.

    Phone Appointment

    Schedule a phone appointment to speak with a customer service representative.
    Schedule an Appointment
Appointments for Deaf or Hard of Hearing Video

Appointments for Deaf or Hard of Hearing

Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing.

To schedule this type of appointment, choose "Virtual and Closed Captioning Appointment" from the menu on the appointment scheduling page.

Video Transcript

Schedule an Appointment

Frequently Asked Questions

  • Do I need an appointment?

    Workers do not need an appointment to visit a Local Office; however, appointments are available for those who prefer to schedule a specific time.

  • What do I need to bring for a Local Office visit?

    Please have your drivers license or state-issued identification card and Social Security number ready when you visit the Local Office. Your identity will need to be verified.

    • If you are a power of attorney or guardian representing a claimant, you must present the appropriate legal documents.

  • What cannot be resolved during my appointment?

    Pending payments/payments pending manager review, non-monetary cases, stop payment indicators, additional claim indicators, account access issues and overpayments.

  • What if I have multiple appointments?

    Duplicate appointments will be cancelled and the earliest appointment will be saved.

  • Can I transfer my appointment to someone else?

    Appointments are not transferrable.