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Schedule An Appointment
Schedule an appointment to speak with a Customer Service Agent. Select the date, time, and type of appointment you would like to schedule.
Appointments can be scheduled up to 14 days in advance. If no appointments are available in the upcoming two weeks, you'll see a message indicating the schedule is full and times are not available well in advance of today's date. Please continue to check back to try to schedule an appointment at a later time. NOTE: If you no longer need your scheduled appointment, please cancel it to allow someone else to schedule the time.
- Telephone appointments and virtual appointments are available for customers with specific claim issues.
- Local Unemployment offices are open for in-person service by appointment only. Walk-in appointments will not be accepted.
- You must arrive at the UIA local office at your scheduled time or be subject to rescheduling.
- If helping someone with their unemployment claim, be sure to have the proper paperwork. You'll have to show proof of guardianship or power of attorney to be able to speak on a claimant's behalf.
IF YOU HAVE COVID SYMPTOMS OR HAVE BEEN EXPOSED AND PRESENT HIGH RISK, PLEASE DO NOT REPORT TO OUR LOCAL OFFICES. WE ENCOURAGE YOU TO SCHEDULE A VIRTUAL APPOINTMENT SO THAT YOU MAY BE ASSISTED.
Appointments for Deaf or Hard of Hearing
Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing. To schedule this type of appointment, click on the link below, then choose "Virtual Appointments for customers who are deaf, hard of hearing or have other hearing impairments" from the menu.
To login or create your MiWAM account, view current updates, review agency FAQ’s, report fraud, meet Ava the Chatbot etc.
For step by step instructions on how to file an unemployment insurance claim, set up a MiWAM account, upload identification verification documents, etc.