Technical Support

Am I required to have a MILogin account?

Yes, to access your Unemployment MiWAM account or PMTC account online, you must create a MILogin account. Any online account you had created prior to 11/18/2018 is no longer valid.

How do I access MILogin?

You can access MILogin from the Unemployment website at Michigan.gov/UIA. Or you can access MILogin from PMTC website at MiTalent.org and select sign in to get to your MILogin. Once you are signed in, you will be taken to the Talent Dashboard where you can go to your PMTC account to seek jobs or log in to your MiWAM account to view your Unemployment Insurance claim and information.

I need technical support with MiWAM. What can I do?

Visit our Michigan Web Account Manager (MiWAM) resource page. Or call 866-500-0017 to speak with a customer service representative.

I tried to login but it said my social security number is already in use.

This means you have created multiple MILogin accounts with UI, PMTC or other State Agencies such as DNR, MiBridges, etc. Please call Unemployment Insurance customer service at 1-866-500-0017 to have this corrected.

What if I did not get my authentication code when logging into MiWAM?

Verify your phone number, carrier and e-mail address are correct and have not changed since creating your account. Please be patient. While typically your code will be sent immediately, it may take a few extra minutes during high traffic times. Do not continue to submit multiple requests as this will delay the process. If the problem persists, please contact Unemployment Insurance at 1-866-500-0017.

What if i entered the wrong phone number for two factor authentication?

If email was provided, you can authenticate with that instead of text. It is recommend that both phone and email options be included. If the phone is your only option, you will need to speak to a UIA representative at 866-500-0017 to change the number.

What if I forgot my password?

Click on the “Forgot your password?” link from the MILogin for Citizens page to initiate the password reset. You will be asked to enter your current User ID, select a security option to verify your identity, and enter a new password to reset the forgotten password. If you are unable to reset the password from that link, you may contact Unemployment Insurance at 1-866-500-0017 or Michigan.gov/MILogin.

What if my account has been locked?

If your account has been locked, it will automatically be unlocked after 30 minutes. If you continue to get the locked out message after the 30 minutes has lapsed, you may contact Unemployment Insurance at 1-866-500-0017 or Michigan.gov/MILogin.

What is MILogin?

MILogin is the State of Michigan's Identity, Credential and Access Management solution. MILogin for Citizens allows you to access your MiWAM unemployment insurance account and your Pure Michigan Talent Connect (PMTC) jobseeker account in one place.

MILogin for Citizens is for job seekers and partnering agencies that do not log in to the State of Michigan Network.
MILogin for Workers is for State of Michigan employees that log in to the State of Michigan Network.

What is the difference between MILogin and MiWAM?

MILogin is the new single sign on application you will use to access your MiWAM (Michigan Web Account Manager) account. MiWAM is where you can view your unemployment claim, certify for benefits, submit job search contacts, etc.

Why doesn't MARVIN give me a payment amount when I call?

If this happens, it is usually because UIA doesn't have all the information in your file that it needs. It could be that there is a decision about your claim that is pending or that your answer to a question prompted the need for additional information. Make sure that you listen carefully to MARVIN's complete message because you will get instructions about what to do next at the end of the call.

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Technical Support