Account Status

What does additional claim required mean?

If you encounter Additional Claim required, this means the claim is suspended and the claimant must reactivate the claim for payment. There can be several circumstances in which your claim will close and you need to file an additional claim. When this happens, you cannot continue to certify; you must reopen your claim by filing an additional claim.

Filing an additional claim is required when:

You are in continuous certification status and then stop because you have returned to full-time work or stopped certifying for any other reason.
You have waived more than two weeks in a row.
You report a separation or eligibility issue during certification. Additional fact-finding will be required and a separate determination will be issued.
You have weeks in which your earnings are more than 1.5 times your weekly benefit amount (WBA).

If you see "Additional Claim Required" on your certification, go to your account page, click the "View all Claims" hyperlink then you will see under alerts "File an additional claim." You will be taken to the Reopen/Additional claim filing page to answer a few questions.

What does benefits exhausted mean?

Typically means that you have used all of the benefit weeks you were entitled to during your benefit year. All weeks of entitlement on your claim have been paid out. File a new claim if your benefit year has ended. If extensions are available, contact the agency about the effective date and to see if you are eligible for additional weeks of benefits.

What does certification for this week was waived mean?

This means that you have waived your week of benefits during certification.

If you waived your week in error, you will need to send a message in your MiWAM account for a representative to look into your account.

What does disqualified week mean?

Payment will not be allowed due to a determination issued regarding your separation from your employer(s) on the claim or during the benefit year. The most common reasons have to do with the reason you were separated from your job.

If you disagree with the disqualifying determination, you may file a protest. See your Determination Status or Correspondence tabs for more information regarding your protest rights and a copy of the decision.

What does "fact finding" mean?

That means there are questions related to your claim that you need to answer. Log into your MIWAM account and click the link that says “Additional Fact Finding is required for your claim. Click here to respond."

What does "go green" mean?

Choosing the "Go Green" preference indicates that you agree to receive correspondence through your MIWAM account instead of through the US Postal Service.

What does "ineligible week" mean?

Ineligible means they are not eligible for benefits for those weeks. A claimant would have received notice letting them know about the ineligibility.

The reasons why vary and could include issues from failure to timely certify without good cause, to wages earned greater than 1.5 times their weekly benefit amount. If the matter holding the claimant not eligible is resolved, the certification status is modified. Once modified, if nothing else is preventing payment, eligible funds are released.

In all situations, a determination is issued, and the claimant has the right to protest.

To submit your protest/appeal in MiWAM, click on the blue 'File Protest/Appeal' link on the far right and type an explanation of the reason(s) why you disagree with the decision. To protect your rights to benefits during the protest period, please continue to certify biweekly through MiWAM online or MARVIN by phone during your scheduled certification week until you have returned to full-time work.

What does it mean that my claim is denied due to insufficient wages?

To establish an unemployment claim, you must:

Have worked for one or more liable employers within the last 18 months;
Have total wages of at least $1.5x the highest quarter wages which was earned in two different calendar quarters and one quarter must be at least $3,830 or total base period wages of at least $23,275.80.

Once your claim has been filed, you can review the monetary determination letter for further explanation. If you did not meet one or more of these requirements, your claim will be denied due to insufficient wages.

What does "monetary determination" mean?

A monetary determination is the form that included information on if you claim has been allowed or denied based on the wages you have earned. It includes:

how your weekly benefit amount (WBA) was calculated
the number of benefit weeks you are allowed
base period employers and eligible wages
the separation reason for each employer
registration and work search requirements
what week to begin certifying
protest rights

What does "monetary (re)determination" mean?

You will receive a (re) determination once a decision on your claim has been made.

This also references our protest and appeal process. If you are denied, it gives you the ability to protest your claim and provide us additional documentation on why you think you may qualify for benefits.

You also have the ability to appeal your claim decision after a (re) determination and that will be sent to an administrative law judge and you will have a telephone hearing if you want to contest that.

What does "Determination Issued" mean?

A decision has been made regarding your eligibility or disqualification of benefits. If you disagree with the determination, you may submit a protest. To be timely, do so within 30 days of the mail date on the determination. See your Determination Status or Correspondence tabs for more information regarding your protest rights and a copy of the determination.

What does no payment issued mean?

You have earned more than 1.5 times your weekly benefit amount for that week or your claim was denied so you will not receive payment. You can check to see if the agency denied your claim by going to the Claims tab and checking the status.

What does "open non-monetary issue" mean?

Typically, a non-monetary issue means that the claimant certification was accepted but is not yet payable because there's an issue that needs to be reviewed first. When there is an issue, a situation, or condition that affects the claimant's benefits rights, the UIA must investigate. This is called a non-monetary issue. For those claims with open non-monetary issues, it generally takes about two weeks from the time the issue is detected to determine whether a claimant qualifies for benefits. Keep in mind that this is average and that each case has its own specific set of circumstances.

Make sure you have responded to all fact-finding requests mailed to you or sent to your MiWAM account and that your contact information is correct in case additional information is needed from you.

Continue to certify bi-weekly while you wait for our team to review the issues with you claim.

For more information about this issue, go to your Determination Status tab.

What does "payment issued MM/DD/YY" mean?

This is the date your payment was issued and will post to your chosen payment method in 2-3 business days. It will reflect the payment amount paid each week after withholdings and deductions on your MIWAM account. Keep in mind that this is average and each case has its own set of specific circumstances.

What does "payment posted" mean?

Funds should be available in your direct deposit account or on your debit card.

What does "payment reversed" mean?

This occurs when your financial institution returns the payments we sent to them. Payment was returned due to a closed bank account or an invalid account number. Make sure that your routing number and account number have been input correctly. You can update your payment method through your MiWAM account under Claimant Services by selecting the Modify Benefit Payment Method link.

What does "pending-adjudication" mean?

This means a non-monetary issue is pending as fact-finding information submitted by you and the employer is being reviewed. Respond timely to the request for additional information and continue to certify if you are not back to work full-time.

What does "processed-pending payment" mean?

Your certification has been received and is being processed. Payment processing is generally completed the next business day (this does not include holidays or weekends). Please continue to monitor your MiWAM account over the next few days for updates. Once payment is issued your account status will say "payment issued MM/DD/YYYY. After the date indicated, payment will post to your chosen payment method in 2-3 days.

What does "stop payment indicator" mean?

A stop payment indicator is placed on a claim to prevent payment. This may be related to a variety of reasons such something dealing with fraud/identity theft or something that may be pending on the claim that needs further review or investigation.

Due to largescale fraud attempts against state unemployment programs across the nation, the UIA has developed additional measures to protect certain claimants by requiring further identity verification and claim eligibility authentication. It is important to note that no personal data from claimants has been stolen from the UIA. If you received a "Stop Payment" notice on your account, detailed instructions have been emailed and mailed to you on how to submit additional identifying information in order to receive your benefits. There is no reason to take further action until you receive the instructions.

What is "rework"?

Rework is a way to end a disqualification. A claimant must requalify for benefits by “rework” before again becoming entitled to benefits. The rework amount must be earned through performing work in liable employment. As proof that you earned the rework penalty requirement, you must provide evidence of the earnings, such as pay stubs.

Where can I see the status of my claim?

If you want to check the status of your case, you can go to the Determination Status or Certifications tab in your MiWAM account.

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