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Service Animals and Pets in Food Establishments

As the weather warms up, more people are out and about with their pets. As a reminder, pets who are not service animals, including emotional support animals, are not allowed in licensed food establishments in Michigan.

The Americans with Disabilities Act (ADA) requires every business to allow people with service animals to enter and go anywhere the public is normally permitted to go. However, pets and non-service animals are not allowed to enter food establishments due to risks to food safety. Not only is it against the law to allow pets into food establishments, it’s also common for other customers to complain about the animals. MDARD has recently seen an uptick in the number of complaints of customers bringing pets into food establishments such as grocery stores.

What is a service animal?

A service animal, as defined by the ADA, is a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

Establishment operators have a duty to exclude pets and other non-service animals from entering their licensed food establishment. Animals such as therapy animals, comfort animals and companion animals are NOT protected by the ADA and are NOT allowed to enter food establishments such as retail grocery stores.

Operators of food establishments should be aware of the potential liability of allowing customers to bring pets into their businesses, as well as the liability of excluding people with bona fide service animals.

In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions:

  1. Is the dog a service animal required because of a disability?
  2. What work or task has the dog been trained to perform? 

Staff cannot request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person’s disability. You should also inform your customers that service animals are welcome, but pets are not.

Some disabled people who need service animals consider it a disservice when businesses allow untrained animals to enter these buildings as they may interfere with the service animals’ work. For more information visit the Michigan Department of Civil Rights Service Animal web page.

MDARD Animals in Food Establishments Flyer (PDF)