File a complaint

Frequently asked questions (FAQs)

• What should I do if I have a complaint about vehicle dealer or a repair facility?

  Before filing a formal complaint, talk with the manager or administrator of the facility or dealership. They have the authority to work with you and resolve your concerns whenever possible.

  If your complaint still isn’t resolved after meeting with the manager or administrator, you may file a complaint with the Michigan Department of State, using our Online Services, mail, fax or email.

  Automotive information and complaint kit

• Who handles complaints about vehicle repairs and sales?

  The Michigan Department of State's Regulatory Monitoring Division investigates complaints involving motor vehicle sales and repairs. Title and repair issues are two of the most common complaints received. 
   
  For vehicle purchases from a dealership: 

  • Try to resolve the issue with the dealership.  
  • If you can’t resolve the issue, or if you haven’t received your title and registration within three weeks of the sale, you can file a complaint.   
  • Go to Online Services to file the complaint online.  
  • Select the link for Dealer Complaint
  • Complete the online complaint form 

  For vehicle repairs: 

  • File a complaint if you were charged for repairs that weren’t done or if you were told you needed repairs that you later found weren’t needed. You may still file a complaint even if you didn’t have the repairs done. 
  • Go to Online Services to file the complaint online.  
  • Select the link Repair Facility Complaint.  
  • Complete the online complaint form 
• How do I file a complaint for automotive and motor vehicle issues?

  The Michigan Department of State only has authority to investigate complaints covered by the Michigan Vehicle Code or the Motor Vehicle Service and Repair Act. 

  Complaints about a car dealer, or repair shop: 

  • First, try to work it out with the dealership owner or manager.   
  • If the problem isn't resolved, go to Online Services to file the complaint online.  
  • Select the link for Dealer Complaint or Repair Facility Complaint. 
  • Complete the online complaint form 

  Complaints outside the authority of the Michigan Department of State:  

  • Complaints involving design and equipment, including recalls – Call the National Highway Traffic Safety Administration at 800-424-9393. 
  • Auto insurance coverage – Call the Michigan Department of Insurance and Financial Services at 877-999-6442. 
  • “Lemon Law” and unresolved warranty issues – Call the Michigan Attorney General’s Consumer Protection Division at 877-765-8388. 
  • New vehicle warranties or questions on warranty coverage or claims – Contact your dealer or the manufacturer’s regional office (review owner’s manual or ask your dealer for contact information). Better Business Bureaus are also equipped to handle some warranty complaints.