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File a complaint
What do I need to file a complaint? (Choose tab)
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Online
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By mail, fax, or email
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Self-service station
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Office visit
To file a complaint online, you will need to:
- Visit Online Services.
- Locate the “Complaints” section and select the link associated with your complaint.
- Follow the screen prompts to file your complaint.
Vehicle dealer, repair facility, or mechanic complaint:
- Complete an Automotive Complaint (SOS-197) form.
- Mail, fax, or email the form with all supporting documentation to:
Michigan Department of State
Regulatory Monitoring Division
PO Box 30046
Lansing, MI 48909-7546
Fax: 517-335-3192
Email: SOS-RMD-800@Michigan.gov
Driver education applicant, provider, or instructor complaint:
- Complete a Statement of Complaint (DES-P11) form.
Statement of Complaint (DES-P11) form
Certified Driver Education Instructor Preparation Program (IPP) agency or instructor complaint:
- Complete a Statement of Complaint (DES-P12) form.
Statement of Complaint (DES-P12) form
Driver testing business complaint
Email driver education complaint forms as follows:
Driver testing business complaint forms only: MDOS-DriverTesting@Michigan.gov
All other driver education complaint forms: DriverEd@Michigan.gov
This transaction is not available at self-service stations.
This transaction is not available at Secretary of State offices.
Frequently asked questions (FAQs)
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What should I do if I have a complaint about dealer repair instructor or testing business?
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Who handles complaints about vehicle repairs and sales?
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How do I file a complaint for automotive issues not listed here?