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File a complaint

How can I file a complaint?

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By mail

File a complaint by mail

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What do I need to file a complaint? (Choose tab)

To file a complaint online, you will need to:

  • Visit Online Services.
  • Locate the “Complaints” section and select the link associated with your complaint.
  • Follow the screen prompts to file your complaint.

Go to Online Services

Vehicle dealer, repair facility, or mechanic complaint:

  • Complete an Automotive Complaint (SOS-197) form.
  • Mail, fax, or email the form with all supporting documentation to:

    Michigan Department of State
    Regulatory Monitoring Division
    PO Box 30046
    Lansing, MI 48909-7546
    Fax: 517-335-3192
    Email: SOS-RMD-800@Michigan.gov

Automotive Complaint form

Driver education applicant, provider, or instructor complaint:

  • Complete a Statement of Complaint (DES-P11) form.

Statement of Complaint (DES-P11) form

Certified Driver Education Instructor Preparation Program (IPP) agency or instructor complaint:

  • Complete a Statement of Complaint (DES-P12) form.

Statement of Complaint (DES-P12) form

Driver testing business complaint


Statement of Complaint form

Email driver education complaint forms as follows:

Driver testing business complaint forms only: MDOS-DriverTesting@Michigan.gov

All other driver education complaint forms: DriverEd@Michigan.gov

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This transaction is not available at Secretary of State offices.

Frequently asked questions (FAQs)


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