Skip to main content

Secretary Benson: Significant progress made in 2019 strengthening democracy, improving customer service

More improvements on the way in the months and years ahead

LANSING – Secretary of State Jocelyn Benson released a summary of 2019 accomplishments today that included advancing election security, increasing accessibility to voting, launching the Independent Citizens Redistricting Commission application process, and enabling all customers with an appointment to conduct their business at any branch office in 30 minutes or less.

"Michiganders deserve a Secretary of State who works as hard as they do, and throughout my first year in office we made significant progress in reflection of my laser focus on strengthening Michigan’s democracy and improving customer service in our offices," Benson said. "In just one year, we met our goal of ensuring every resident has an opportunity to get in and out of a branch in under 30 minutes through our upgrade and expansion of appointments in every office.

"We also implemented a number of reforms to make it easier to vote and harder to cheat. And we are just getting warmed up. Stay tuned for even more improvements in the years ahead, beginning with our work to make Michigan’s elections the most secure in the country."

Additionally, Benson remains committed to the long-term work of holistically addressing the problems she uncovered when visiting all 131 branches that have diminished the customer experience for years. When she took office, there were 100 fewer Secretary of State branch offices than in the 1980s, 40 percent fewer staff than in 2001, and many technology and data-tracking systems were severely out of date or broken.

# # #

For media questions, contact
Mike Doyle at