Home Heating Credits FAQs

General FAQs

Energy Providers FAQs

Are we required to refund the energy draft amount to a customer who is currently living out of state?
Can we accept a prior year energy draft for payment on a current account?
Can we charge tax, handling fees, delivery fees and /or service fees to customers who pay with energy drafts?
Do we immediately have to credit a customer's account when they pay with an energy draft or can we wait until we get our money from the state first?
How do I complete the Batch Header Form?
Is it possible for more than one energy draft to be applied to the same account if the customer has roommates?
What do we do if we received a check for a batch of Home Heating energy drafts, but we lost the copies of the customers' energy drafts we submitted for payment.
What happens if I lose an energy draft and I have already provided the customer with their heating supply?
What happens if a customer gives me an energy draft to pay on their current account, yet they owe on a previous bill? Can I apply the remaining amount towards the past due bill?
What should we do if a customer claims they sent us an energy draft but we have no record of receiving one?
What should we do if we receive an energy draft from a former customer?
What should we do with an energy draft if a customer submits a draft to us for payment on a business account?
Where is the check we were expecting for the batch of energy drafts submitted for payment?
Who do I inform of any changes or corrections needed for my business?
Why did I receive a letter stating that I was not going to get paid for a particular energy draft? Will I be able to collect the money at a later date, or do I have to get it from the customer?
Why is there an invoice number field on the batch header?
Do I include the full amount of unemployment income received in total household resources (THR)?
What should we do if the amount of the draft exceeds the balance owed?

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Home Heating Credits FAQs

General FAQs

Energy Providers FAQs

Replacement Check/Home Heating Draft FAQs