Secretary of State
MAY 28, 2020
Updated renewal mailers will provide additional information
on easiest means of conducting transactions
Secretary of State branch offices will reopen June 1 by appointment only for essential transactions not available online in order to continue to balance the need to provide critical services and protect public health.
“While the offices were closed to the public, we conducted more than 3,000 emergency appointments for essential workers and planned and implemented protocols so that we could reopen in a way that ensures the safety of employees and all Michiganders,” said Secretary of State Jocelyn Benson. “Customers can be confident they’ll be able to conduct their business with us safely and efficiently.”
Beginning the week of June 1, all 131 branch offices in Michigan will be open Monday through Friday, 9 a.m. to 5 p.m. for appointment-only services for transactions including:
Branch staff will follow strict health and safety protocols, including wearing masks, standing six feet apart, using desk shields, and continuously disinfecting shared or common surfaces. Branch doors will be locked, and each branch will have a greeter to let customers with appointments in at scheduled appointment times. A copy of the department’s reopening preparedness plan can be found here.
Anyone scheduling an appointment or receiving an appointment reminder will also be instructed on how to safely attend their appointment by:
In addition to preparing to reopen branches, the Michigan Department of State began sending updated renewal forms this week, color-coded based on the type of transaction needed and with streamlined information to explain how best to conduct the transaction. Renewal forms, which will be mailed in redesigned envelopes measuring 9.5 inches by 6 inches, come in six colors:
Instructions are provided at the bottom of each form to direct customers on options for renewing their credential, providing information on whether they can complete their transaction online, at a self-service station or by mail, or if they will need to schedule an appointment at a branch office.
A sample of the updated renewal forms can be found here. To schedule an appointment visit Michigan.gov/SOS or call 888-SOS-MICH. Advance appointments can be made up to 180 days ahead of time. Same-day appointments become available 24 hours prior to the appointment time.
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We welcome questions and comments at the Contact the Secretary of State page.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).