Filing for office, including petition signature requirements and political party status.
Elections administration, including the Election Inspector's Guide; absentee voting; and the Michigan Qualified Voter File.
Find information about the Board of State Canvassers and its meeting notices.
Title and registration requirements; special titles; name changes; address changes; license plate fees; insurance requirements; new Michigan residents; lost titles; lost license plates; and deceased vehicle owners.
Disability parking and placard information, disability parking, disability plate, disabled parking permit, and wheelchair.
Recreational vehicles such as snowmobiles, watercraft, ORVs, and trailers.
Operating requirements for agricultural vehicles on public roads - lighting, slow-moving vehicle emblems, and more.
The International Registration Plan (IRP) - a program for registering and licensing of commercial vehicles in interstate operations among member jurisdictions (states or provinces).
The Uniform Commercial Code (UCC) online service for customers filing financial statements and liens through the Secretary of State.
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February 09, 2026
MDOS 2025 customer service data report finds high customer satisfaction, increased use of modernized systems
LANSING, Mich. – Today, the Michigan Department of State (MDOS) released a 2025 data report showing the continued transformation of customer service operations under the leadership of Secretary Jocelyn Benson. MDOS delivers government service that works for Michiganders with fast service, more accessible options, and modern technology.
The full report is available online.
In 2025, MDOS staff served 91% of visitors to Secretary of State branch offices within 20 minutes or less, even as the federal REAL ID deadline prompted a surge of in-person office visits statewide. It was the third straight year that at least 91% of Michiganders were served within 20 minutes of their scheduled time.
MDOS branch office staff completed more than 460,000 REAL ID transactions for Michiganders last year, an increase of 219% over 2024 and 17 times higher than 2021. In the 12 weeks around the May 7, 2025, federal deadline, MDOS employees issued over 200,000 new or upgraded REAL IDs. By the end of 2025, more than 6.6 million of the state’s 8.3 million driver’s licenses and state IDs were REAL IDs, a compliance rate of 79.4%.
Kent County led the state with the highest percentage of REAL IDs at 90%, followed by Oakland County (88.3%), Macomb County (88%), Ottawa County (87%), and Kalamazoo County (86.4%).
While other states struggled with long lines and frustrated customers related to increased REAL ID demand, Michiganders continued to give their office experience a high rating on Google reviews, averaging 3.97 stars out of five for 2025. Last year was the fifth consecutive year branch offices were rated an average above or near four stars. For comparison, in 2018, Michiganders rated branch office service at just 2.66 stars out of five and, in 2019, rated service at 2.22.
| Google reviews | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| # of reviews | 2,242 | 3,232 | 6,866 | 8,729 | 4,450 | 3,547 | 2,962 | 3,517 |
| Average out of 5 stars | 2.66 | 2.22 | 3.77 | 4.03 | 4.22 | 4.22 | 4.04 | 3.97 |
In 2025, Michiganders set a record for transactions conducted at self-service stations in communities around the state. Customers completed more than 1.8 million self-service transactions, including vehicle registration renewals, driver’s license/state ID renewals, and driver’s license/ID replacements – up 22% from 2022. Last year was the first year Michiganders conducted more transactions at self-service stations than by mail.
Over half (55%) of all MDOS transactions in 2025 were completed outside of branch offices – at self-service stations, online, or by mail – about double the rate of 2019.
As of December 2025, Michiganders had registered 7,975,701 vehicles (including passenger vehicles, trucks and buses used non-commercially and commercially).
Watercraft
In 2025, Michigan residents had 758,532 registered watercrafts – about one watercraft for every 13 people. Leelanau County is the top county for watercraft registration with 303 watercrafts per 1,000 county residents followed by Mackinac County (289), Roscommon County (271), Antrim County (271), and Alger County (267).
Snowmobiles
Michiganders owned 123,150 registered snowmobiles in 2025 – roughly one for every 82 state residents. Mackinac County was the snowmobile capital of Michigan with a registration rate of 131 per 1,000 county residents followed by Ontonagon County (107), Alger County (97), Luce County (90), and Schoolcraft County (74).
Motorcycles
Michigan residents had 237,888 registered motorcycles in 2025 – about one for every 43 Michiganders. Lake County led the state with 48 registered motorcycles per 1,000 residents followed by Ogemaw County (47), Montmorency County (46), Kalkaska County (46), and Alcona County (45).
To schedule an office visit, conduct an online transaction, locate the nearest self-service station, or learn more about MDOS services, visit Michigan.gov/SOS.
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Today, while attending the National Association of Secretaries of State winter conference, Secretary of State Jocelyn Benson released results of an investigation conducted by the Michigan Bureau of Elections (BOE) into recent allegations by Macomb County Clerk Anthony Forlini that he had found 15 non-U.S. citizens on the state’s voter rolls.
The Secretary of State office at 9001 Joseph Campau Ave. in Hamtramck will be closed for two weeks because of a remodeling project, but most residents can go online to Michigan.gov/SOS instead for their transactions.
Secretary of State Jocelyn Benson announced today that she and the Michigan Department of State (MDOS) team have selected 23 college and university students to serve on the Collegiate Student Advisory Task Force through the 2026 election cycle.
Today, Secretary of State Jocelyn Benson visited Fordson High School in Dearborn, where she urged the Legislature to adopt policies to make driver’s education more accessible and affordable for teenagers and their families.
Attendees of the North American International Auto Show (NAIAS) in Detroit can visit the mobile office booth Jan. 17-25 to complete on-the-spot Secretary of State transactions – like renewing a driver’s license, registering to vote, or getting a REAL ID.
The Temperance Secretary of State office will close for several days this month as it moves to a temporary location in the same plaza while its current building is remodeled.
Michigan motorists continue to express their pride and personality through a wide variety of license plate designs, with more than 11.7 million plates currently in circulation across the state, according to the latest data from the Michigan Department of State (MDOS).
Secretary of State Jocelyn Benson today announced the return of Michigan’s beloved red, white, and blue license plate in celebration of the United States' semiquincentennial, marking 250 years of independence.
The Board of State Canvassers will meet at 10 a.m. Monday, Dec. 15, in the Binsfeld Office Building, 201 Townsend Street in Lansing.
