MRS helps customer find stride at first job

Ian reached an important milestone when he earned his first job at Alpine Market, a neighborhood grocery store, reflecting his hard work and growing confidence as he learned to navigate a new environment with support from Michigan Rehabilitation Services (MRS). Securing this job marked a meaningful turning point in Ian’s journey and showed him that he could succeed with guidance and practice.

Before connecting with MRS, Ian had only participated in summer work programs and volunteer activities at his church, always surrounded by familiar faces. He had never worked independently in a competitive setting and felt uncertain about how he would manage workplace expectations.

To explore real employment with support, Ian requested a trial work experience, which became a key step in helping him understand both his strengths and areas where he could grow.

Ian’s MRS counselor assisted him with coordinating a trial work experience at Burlington and Foreman Mills, where he worked two days a week. His responsibilities included stocking shelves, organizing inventory, sorting clothing, removing damaged items from the sales floor, and assisting with general cleaning. While he did not require adaptive equipment, he benefited from occasional redirection from a job coach.

Ian quickly became known for his reliability, consistently arriving on time or early for every shift. He also communicated proactively when he had a pre-planned vacation, helping staff adjust schedules. Once he learned the expectations for each site, Ian began initiating tasks independently, requiring only occasional verbal reminders. He completed his responsibilities with a steady work pace and demonstrated excellent stamina, often choosing to finish tasks before taking a break.

Although initiating conversations and eye contact were sometimes difficult, he was friendly when approached and responded appropriately to both coworkers and customers. As he became more familiar with the work environment, his comfort increased. Supervisors noted Ian’s reliability, willingness to learn, and consistent follow-through.

Following his trial Work Experience, Ian continued to strengthen his employment readiness by attending a five-week Employability Skills Workshop. He completed a resume, finished all assignments and participated in mock interviews with multiple interviewers.

Although quiet and often needing prompting, he remained committed and completed every requirement. Interviewers observed that Ian works well independently, has a strong memory for details and enjoys learning. They also noted that he performs best in quieter, structured environments where expectations are clear.

With support from his mother, counselor and job development vendor, Ian began applying for jobs. After exploring suitable roles and gaining interview practice, he secured a position at Alpine Market with shifts twice a week.

Throughout Ian’s first ninety days of employment, the job developer stayed in regular contact with both Ian and his manager to monitor performance, attendance and any concerns.

Ian adapted well to the workplace. His manager shared that he performed strongly throughout the summer, communicated effectively and presented a welcoming attitude to customers. Staff appreciated his consistency and expressed enthusiasm about having him return next spring for the season.

Reaching this goal has meant a great deal to Ian. He shared that the experience helped him see his abilities more clearly and increased his confidence in what he can achieve.

Ian’s journey shows how structured support, patience and opportunities to practice skills can open doors to meaningful employment. His reliability, strong work ethic and willingness to grow continue to set the foundation for achieving future career goals.