Unemployment Update #13

The Michigan Unemployment Insurance Agency (UIA) is transitioning to a new unemployment tax and benefits system called MiUI, which will replace the current Michigan Web Account Manager (MiWAM). MiUI is being launched in two parts, with Tax functions now live, and Benefits functions now live as of November 9, 2026. 

In this issue of the MiUI Unemployment Update, we are sharing information about the successful launch of MiUI. Read all past editions of the Unemployment Update on MiUI University.

---

MiUI is LIVE

The Michigan Unemployment Insurance Agency (UIA) launched MiUI, its new, modern, user-friendly online platform, on Monday, Nov. 9. The new system brings improved accessibility, enhanced user control, and a mobile access for people across Michigan who use the state’s unemployment system. The result of a five-year journey shaped by stakeholder collaboration and feedback, MiUI’s launch marks a significant step in UIA’s ongoing efforts to modernize Michigan’s unemployment system and improve customer service.

MiUI replaces the 14-year-old Michigan Web Account Manager (MiWAM) and creates a single, modern platform for every unemployment function. Employers and third-party administrators (TPAs) have been using MiUI for tax functions since February, and as of Nov. 9, MiUI is now used for tax and benefits functions, aligning Michigan’s entire unemployment system in one streamlined online experience for unemployed workers filing for benefits and for employers and TPAs managing tax and benefits functions. 

Benefits and Changes with MiUI

• For the first time, Michigan’s unemployment system is fully mobile friendly.  
• More tools are available online and on mobile devices allowing users to complete their unemployment tasks more quickly and conveniently.  
• Certifications and benefit payments are now weekly in MiUI, a change from the previous biweekly schedule in MiWAM.  
• The Michigan Automated Response Voice Interactive Network (MARVIN) for certification and calling UIA to file a new claim by phone has been discontinued.  
• UIA will continue to offer many other public-focused resources, such as walk-in visits to Local Offices with self-serve kiosks, language assistance, and Customer Service phone staff.  

• MiUI introduces clearer navigation and an intuitive design that gives workers greater control and visibility over their claims.   
• Improved guidance and a user-friendly layout help reduce confusion and support more accurate task completion.   
• The new system builds on the agency’s robust anti fraud protections, strengthening UIA’s ability to safeguard unemployment benefits and taxes.  
• Updated, plain language forms and correspondence make information easier to understand and act upon.  

Together, these improvements deliver a consistent, customer friendly interface that reflects the kind of online experience people expect today. 

Get Started in MiUI  

To access MiUI, go to the UIA homepage and scroll down to the Services section. The link to MiUI is under the Unemployment Benefits heading.

During the transition to MiUI, some unemployed workers may receive notice about a late certification. This may happen because of last week’s system Downtime Period or because MiUI now uses a weekly certification schedule instead of a biweekly schedule. Workers are encouraged to certify for available weeks in MiUI and promptly respond to any fact-finding questionnaire they receive. UIA will review each situation individually, and in most cases, will find that the certification was not late or that the Downtime Period was good cause for the delay. 

For resources and support learning about MiUI, visit MiUI University for Workers where you will find numerous training resources, videos, FAQs and more.

---

Register for a MiUI Coaching Session

To support the launch of MiUI, UIA is hosting MiUI Coaching Sessions to explain MiUI and its benefits functions. Stakeholders or partners who work with claimants may benefit from attending one of these coaching sessions. 

Claimant coaching sessions will be available weekdays through Dec. 8. Click the button below to choose your session today:

Register for a MiUI Coaching Session

Note: Scroll down the page past the FAQs to select ta Claimant Coaching Session.

Thank you for your continued support as we transition to the new MiUI system. We look forward to collaborating with you beyond the launch to make this transition a success.

We're here to help every step of the way! 

Michigan Unemployment Insurance Agency