Certified Nurse Aide, Certified Medication Aide, Nurse Aide Trainer, Nurse Aide Training Program, Medication Aide Trainer and Medication Aide Training Program

• This page is designed to help understand the criteria and process for filing a complaint against a Certified Nurse Aide (C.N.A.), Certified Medication Aide (C.M.A.), Nurse Aide Trainer (N.A.T.), Medication Aide Trainer (M.A.T.), Nurse Aide Training Program (N.A.T.P.) and a Medication Aide Training Program (M.A.T.P.). The certificates for C.N.A.’s and C.M.A.’s as well as the permits for N.A.T.’s, M.A.T.’s, N.A.T.P.’s and M.A.T.P.’s are issued by and are under the jurisdiction of the Bureau of Community and Health Systems (BCHS). BCHS’s legal authority to regulate these certificates and permits are derived from the Code of Federal Regulations, 42 USC 1395 i-3 (g) (1) (C).  as well as the Michigan Public Health Code, Part 219, section 333.21901 through 333.21925 as well as Nurse Aide Administrative Rules 400.301-400.357.

• A complaint may be filed anonymously, but the bureau will not be able to follow up with the complainant to seek additional information if needed.
• All complaints will be reviewed for evidence of a statute or administrative rule violation.
• Complaints deemed to meet the criteria for investigation will be assigned an investigator. If filed by an individual, a notice will be provided to the complainant detailing the investigative process, unless filed anonymously.
• Complaints not deemed to meet the criteria for notification will be closed and a notice will be provided to the complainant.
• Results of final action will be communicated to the complainant.

• For an individual wishing to file an allegation against a C.N.A. or C.M.A., please -submit the Allegation Form (BCHS-CNA-Complaint-202).

• This completed form may be sent by e-mail. The contact information is listed on the form.
• Note: Provide as much detailed information as possible including date, time, location, and person involved. Also please provide an e-mail and/or phone number to allow for follow up as needed.

• For a nursing home wishing to file a complaint against a C.N.A. or C.M.A., please submit the complaint via a facility reported incident in the MI-FRI application.

• If an investigation is warranted, this investigation will be conducted separately from any Facility Reported Incident (FRI) investigation that may occur.

• For an individual wishing to file an allegation against a N.A.T., M.A.T., N.A.T.P., or M.A.T.P. please submit the Allegation Form (BCHS-NAT-NATP-MAT-MATP-Complaint-203).

• This completed form may be sent by e-mail. The contact information is listed on the form.
• Note: Provide as much detailed information as possible including date, time, location, and person involved. Also please provide an e-mail and/or phone number to allow for follow up as needed.

• CMS State Operations Manual – Appendix PP Long Term Care Facilities

• Michigan Public Health Code Reporting Nursing Facility Reporting Requirement

• Nurse Aide Federal Rules & Regulations Part 483
• Nurse Aide Federal Rules & Regulations Part 488 
• Michigan Public Health Code 333.21901-21925 

Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Community and Health Systems
Health Facility Licensing, Permits and Support Division
Health Facility Professional and Nurse Aide Section
P.O. Box 30664
Lansing, MI 48909

Phone: 517-335-1980

E-mail: BCHS-Complaints-Nurse-Aides@michigan.gov