File a Complaint

• The Bureau of Community and Health Systems receive and process complaints for:
  • Adult foster care.
  • Adult foster care camps.

When making a complaint, it is important that you fill out the complaint form as completely as possible. Your name will be kept confidential and will not be released unless ordered by the court. You are not required to give your name or contact information. However, if you do not provide it, a licensing consultant will not be able to contact you if additional information is needed. Your complaint may not be assigned or may be unconfirmed due to an inability to reach you for follow-up.

To make a complaint, fill out the Online Complaint Form. If you cannot complete the online complaint form, you can either:

• Print and complete a paper Complaint Form:
   

Mail it to:

Bureau of Community and Health Systems
Adult Foster Care Licensing - Complaint Intake Unit
611 W. Ottawa, 1st Floor
PO Box 30664
Lansing, MI 48909

• Fax it to: 517-763-0218
• Call 866-856-0126

A complaint must allege violations of the facility's governing act and rules. To review a facility's governing act or rules prior to making a complaint, go to:

• For Adult Foster Care and Homes for the Aged Facilities - Licensing Rules and Statutes (michigan.gov)
• For Adult Foster Care Camps - AFC Camps Rules and Statute

Call 855-444-3911 if you are making a complaint regarding abuse, neglect or exploitation of an adult.

Learn more about abuse and neglect.

If you are making a complaint regarding an adult foster care facility or camp operating without a license, you must indicate how you know they are operating without a license.