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Electronic Plan of Corrections

Electronic Plan of Corrections

Electronic Plan of Correction and Verify a License

ELECTRONIC PLAN OF CORRECTION (ePOC)

As a nursing home provider, you will need to request the Provider ePOC Administrator role in iQIES after you sign up for HCQIS Access Roles & Profile (HARP) access.

HARP uses Experian to remotely verify a user's identity by applying the data that a user provides, such as the date of birth and Social Security number, to generate a list of personal questions for the user to answer.
  • Set up two-factor authentication

Please Note: Some users who attempt to register in HARP may receive an error message stating that their email address already exists. This most likely means that you have completed some level of identity proof in the past and that you have an Enterprise Identity Management (EIDM) account. If this is the case, you will need to log in to HARP using your EIDM login information. If you don't remember your login information, you will need to contact the QualityNet Help Desk at qnetsupport@cms.hhs.gov or 866-288-8912. 

After you register in the HARP system (or log in if you are already an EIDM user), you will be directed to set up two-factor authentication.

Please Note: If you are an EIDM user, you will then need to log in to HARP a second time; this will ensure that you can access iQIES to request your role.

System Requirements:

  • Use the latest version of Google Chrome or Microsoft Edge when accessing HARP or iQIES.

How to Request a Provider ePOC Administrator Role:

  1. Log in to iQIES https://iqies.cms.gov/ using your HARP User ID and password (or your EIDM login information if you are an EIDM user).
  2. Verify your account using two-factor authentication and then select Submit.
  3. On the Welcome to iQIES page, click the Request User Role button:
    1. Select a User Category: Select Provider, and click Next.
    2. Select a User Role: select Provider ePOC Administrator, and click Next.
    3. Add Organizations: Search for your Provider using the CCN or Facility ID, click Add, and then click Submit Request. A 'Role Request Submitted' message will be displayed on the My Profile page stating that your approval status will be emailed to you after your request is reviewed.

Please Note: For your Provider ePOC Administrator role request to be approved, your organization must have at least one Provider Security Official (PSO) assigned. CMS recommends that at least two PSOs be established for every CMS certified nursing home provider. If your organization needs to review which roles are available and their descriptions, there is an iQIES User Roles Matrix document available on the QTSO website:

https://qtso.cms.gov/software/iqies/reference-manuals.

Please see below for more resources and information:

HARP

iQIES

Have Questions?

Call the iQIES/iQIES Service Center: 1-888-477-7876 (Select Option 1) or email: iqies@cms.hhs.gov.

  • Please note that call volume may be higher than normal during this time.