File a Complaint About Spirits Delivery Problems

This complaint form is provided to licensees in order to assist the Commission in remedying the delivery issues involving Authorized Distribution Agents and to ensure that the Commission is aware of specific issues that you are experiencing.

Licensees are encouraged to file a complaint using this online form. Your complaint is very important for the Commission to receive so that the scope and impact of this situation can be addressed and fixed.

The Commission's priority is to ensure all issues are resolved. We appreciate your patience as the Commission addresses this very important issue.

Example of delivery date on OLO website

Example of Delivery Date on Online Ordering Website

Example of delivery date on confirmation email

Example of Delivery Date in Order Confirmation Email

All form fields are required unless labeled as optional

FILE A COMPLAINT ABOUT SPIRITS DELIVERY PROBLEMS

Licensee Name: License Number: Contact Name: Contact Phone Number: Contact Email Address: ADA Number: Confirmed Delivery Date of Order (see 2 example images of where to locate delivery dates on OLO or confirmation email) (Optional) Actual Delivery Date of Order (if order was not delivered on confirmed delivery date) (Optional) Did you receive all products ordered? (Optional) Yes No

(If no, please describe products that you did not receive in description section below.)

What Products Were You Unable To Order Or Obtain Because They Were Out Of Stock? (Optional) Description of Delivery Problem*

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File a Complaint About Spirits Delivery Problems

FILE A COMPLAINT ABOUT SPIRITS DELIVERY PROBLEMS

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