Secretary of State
APRIL 6, 2021
More than 10,000 Michiganders have already benefitted
Michiganders can now renew their standard and enhanced driver's licenses and state identification cards online and at self-service stations after the Michigan Department of State successfully completed a massive technology upgrade.
"We have launched a new, service-driven era of operations that provides customers many more ways to conveniently conduct their business with us," said Secretary of State Jocelyn Benson. "This is a major step forward as we continue to improve our service for all Michiganders."
New online services include:
New transactions offered at self-service stations include:
Between March 16 - when the upgrade was completed - and the end of the month, thousands of residents who would have previously needed an office visit took advantage of the new conveniences. More than 6,000 people renewed or replaced their driver's license or ID at a self-service station, and more than 5,300 enhanced driver's license or ID transactions were completed online.
The department has 146 self-service stations, and more planned, in various branch offices and other locations statewide, including select Meijer and Kroger grocery stores. Transactions on the machines are currently offered in English, Spanish, Arabic and Vietnamese. All accept credit cards, and some accept cash.
The upgraded technology now supporting the department securely combines tens of millions of driver and vehicle records into one integrated customer record system and ends the department's reliance on a legacy system from the 1960s. The new system was launched with support from the Department of Technology, Management and Budget and FAST Enterprises.
In addition to the new services online and at self-service stations, the department has also instituted the following improvements:
For transactions that do require a branch office visit, the department offers appointments that can be booked up to six months in advance. Next-day appointments are released at 8 a.m. and noon Monday through Friday that customers can book for the next weekday.
Access online services, find a self-service station near you or make an office appointment at Michigan.gov/SOS.
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For media questions, contact
Tracy Wimmer at 517-281-1876.
We welcome questions and comments at the Contact the Secretary of State page.
Customers may call the Department of State Information Center to
speak to a customer-service representative at 888-SOS-MICH (767-6424).