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Cannabis Regulatory Agency Announces Enhancements to the Public Complaint Process & Continued Improvements to Disciplinary Action Transparency
June 07, 2022
The Cannabis Regulatory Agency (CRA) is committed to making publicly available information accessible and has implemented new processes with that commitment to transparency in mind, including an updated online complaint submission process, an enhanced monthly Disciplinary Action Report (DAR), and the ability for the public to view any public disciplinary documents via the licensee’s public page in the CRA database.
Online Complaint Submission Process
Members of the public may now submit their complaints online via the updated complaint submission process. To file a complaint online, the following information is required:
- Time/date of incident
- Description/specific details of the complaint
- Who is the complaint against?
- Name of person filing complaint (complainant may remain anonymous)
The Citizens’ Guide to Filing a Complaint is now available on the CRA website and walks the complainant through the simple and easy process to file an online complaint with the CRA.
Enhanced Transparency into Disciplinary Actions Taken Against Licensees
The disciplinary actions taken against CRA licensees may now be viewed in the public-facing database for CRA licensees. To view disciplinary documents:
- Click the “Find a Cannabis Business in our Database” button on the front page of the CRA website.
- On the landing page, determine the type of license – adult-use or medical – and click the appropriate link.
- Search for the business and – once it is found – click the licensee’s link to see their landing page in the CRA database.
- All publicly available disciplinary documents will be linked at the bottom of the record.
May 2022 Disciplinary Action Report
Administrative formal complaints and disciplinary actions taken against adult-use/medical licensees in May are now available for review in the CRA’s May 2022 Disciplinary Action Report.
This month’s disciplinary actions:
- Detroit – 2540 RP, LLC dba Liberty Cannabis for non-compliant transfers between marijuana businesses and Metrc non-compliance.
Click here for more information regarding Disciplinary Action Reports.