Licensing and Regulatory Affairs
The Bureau of Community and Health Systems receive and process complaints for:
When making a complaint, it is important that you fill out the complaint form as completely as possible. Your name will be kept confidential and will not be released unless ordered by the court. You are not required to give your name or contact information. However, if you do not provide it, a licensing consultant will not be able to contact you if additional information is needed. Your complaint may not be assigned or may be unconfirmed due to an inability to reach you for follow-up.
To make a complaint, fill out the Online Complaint Form. If you cannot complete the online complaint form, you can either:
Mail it to:
Bureau of Community and Health Systems
Children and Adult Licensing - Complaint Intake Unit
611 W. Ottawa, 1st Floor
PO Box 30664
Lansing, MI 48909
A complaint must allege violations of the facility's governing act and rules. To review a facility's governing act or rules prior to making a complaint, go to:
Note: It is a crime to make a false complaint punishable by up to a $5,000.00 fine or imprisonment for up to four years or both. See MCL 722.115l.
Call 855-444-3911 if you are making a complaint regarding abuse, neglect or exploitation of a child or an adult.
If you are making a complaint regarding a home, center, or camp operating without a registration/license, you must indicate how you know they are operating without a registration/license.