Reporting Process
Reporting Abuse and Neglect
Anyone, including a child, who suspects child abuse or neglect, can make a report by calling 855-444-3911. In addition, the Child Protection Law requires certain professionals to report suspected child abuse or neglect. Review the Mandated Reporters section of our website for more details.
Reports of suspected child abuse or neglect will either be:
- Assigned for investigation;
- Rejected; or
- Transferred to another agency for investigation, such as law enforcement or the Bureau of Child and Adult Licensing.
Reports must meet the following three criteria to be assigned for investigation:
- The alleged victim is under 18 years of age.
- The alleged perpetrator is a parent, legal guardian or other person responsible for the child's health and welfare.
- The allegations minimally meet the child abuse and neglect definitions in the Child Protection Law.
Identifying Child Abuse & Neglect
Mandated Reporters
Mandated reporters are required under Child Protection Law to report suspected child abuse and/or neglect.
Mandated Reporters
Potential Indicators of Child Abuse and/or Neglect
Physical and behavioral indicators of child abuse and/or neglect that may be used as guidelines for when to make a CPS complaint.
Investigation Process & Results
Children's Protective Services Investigation Process
Overview of the investigation process for allegations of abuse and neglect of children under the age of 18.