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Payment

Clients are issued a Michigan Bridge Card to purchase certain food products and access cash benefits at a number of retailers and ATMs throughout the state.

Contact a customer service representative toll-free at 888-678-8914 if you:

  • Received your first card in the mail - follow the instructions that came with your card to choose a personal identification number (PIN).
  • Have a lost or stolen card.
  • Suspect someone else is using your card.
  • Have trouble with your card.
  • Forgot or want to change your PIN.
  • Need to know your food and/or cash benefits balance and cannot find your last store receipt.
  • Want to know a location nearby to use your card.

Customer service is available 24 hours a day, seven days a week (Spanish and Arabic service is available). If you are deaf, deafblind or hard of hearing or speech-impaired, call the Michigan Relay Center at 7-1-1.

Bridge Card Fraud

EBT Fraud Replacement Benefits

If your food and/or cash benefits have been stolen due to EBT/Bridge Card fraud, including card cloning, skimming and other fraudulent activities such as telephone, text and email phishing schemes, you may be eligible for fraud replacement benefits. Fraud replacement benefits for food benefits are available only from Oct. 1, 2022 through Dec. 20, 2024. Contact your local MDHHS Office for more information.

If benefits were stolen due to another reason, such as your Bridge Card was stolen, benefits were used by someone you know, you gave your card and/or PIN to someone, etc., replacement benefits are not available.

 

Expungement FAQs

Per USDA FNS federal guidelines (7 CFR 272.2), if you do not use any of your FAP benefits for nine months (274 days), they will be expunged, or removed from your account.  This means the FAP benefits will no longer be available to spend and will be removed from your EBT card permanently. 

  • Use your EBT card immediately to make a purchase using your FAP benefits. Then make sure you are using your FAP benefits at least once every nine months (274 days). FAP benefits are removed after nine months (274) days of non-use.

  • We will notify you 30 days before your benefits will expire. You will receive the notice informing you that you have not used your FAP benefits in nine months (274 days). The notice will give you a date by which, you need to use your card by. If you use your EBT FAP card prior to the date your benefits will not expunge. 

  • As a result of the Agriculture Improvement Act of 2018 (also known as the Farm Bill) the length of time FAP benefits can remain unused in an EBT account before being expunged decreased from one year (365 days) to nine months (274 days). 

  • You can log into the ebtEDGE website at www.ebtEDGE.com and create an account which will allow you to check your balance at any time. You may also call the EBT Customer Service at 1-888-678-8914 24 hours a day, 7 days a week to check your FAP balance.

  • Call EBT Customer Service at 1-888-678-8914, 24 hours a day, seven days a week, to report a lost card or if you need a new EBT card.

  • FAP benefits can be used at participating retailers, farmers markets and certain online retailers.

  • Yes, any FAP benefits including PEBT, unused for nine months (274 days) is subject to expungement.

  • If you feel this decision to remove FAP benefits from your EBT card was in error, you have the right to appeal and ask for a Fair Hearing within 90 days of the date of the expungement notice you received. The fair hearing will be conducted by phone unless you request to have it in person. At a fair hearing, you and a representative from our agency will speak with a neutral official called an Administrative Law Judge who will review the facts of your case in a fair and objective manor, as required by law. You may speak for yourself during the hearing or have someone else such as an attorney, friend or relative speak on your behalf.

    If you want an attorney to speak for you at the hearing but cannot afford one, you may be able to get free legal help with your hearing request. To find help, go online to Legal Programs by County (michbar.org).

    The request should include your name, address, and case number. Attach a copy of this notice. This request can be made in writing you or you can go to http://www.michigan.gov/documents/lara/FIA-Pub18_14356_7_530174_7.pdf to download a form to use or contact your local MDHHS office to request a form.
  • Pandemic EBT benefits are issued using a process different from FAP.  For concerns with PEBT benefit expungement, call the customer service line at 1-833-905-0028.