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Electronic Payment FAQs

Questions and answers about the electronic payment of child support.

  • Yes. State law requires that, except in very limited circumstances, all child support must be sent electronically. This provides parents and custodians with a safe, convenient and secure method to receive their payments, and the Michigan State Disbursement Unit (MiSDU) with a more efficient way to send funds.

  • Electronic payment of support means that support payments will not be sent by paper check to child support recipients unless they are exempt under the law. Instead, they will receive their payments either through direct deposit to their personal bank account or through a prepaid debit card. The recipient can choose which option (s)he wants.

  • Yes. The law allows some individuals to continue to receive support payments by check. These include individuals with a mental disability, physical disability or language or literacy barrier that results in a hardship for those individuals in accessing electronic payments; and individuals with both home and work addresses that are more than 30 miles from an automated teller machine (ATM) or their bank.

  • New child support recipients receive their first support payment by paper check with a request to make a choice between direct deposit to their personal bank account or a prepaid debit card for future payments. Included with the check is a direct deposit request form that must be completed and returned if they want direct deposit to their personal bank account. If they do not return the direct deposit form, they will automatically receive the Way2Go Prepaid Mastercard debit card. Direct deposit forms can also be found online at Recipients can call 1-877-543-2660 to speak with a MiSDU customer service representative with questions about completing the forms. 

  • The Way2Go Card is a debit card issued by Comerica Bank. The MiSDU electronically deposits child support payments to this card when they are due and received from the person who owes the child support. It's not a credit card and there are no credit checks or approvals required to get the Way2Go Card. 

  • The Way2Go Card can be used to:

    • Make purchases everywhere Mastercard debit cards are accepted (over 20 million merchants nationwide), including places such as grocery stores, gas stations and restaurants;
    • Receive cash back with a purchase from debit card merchants;
    • Pay bills and pay for online, phone and mail-order purchases;
    • Get cash from any bank that accepts Mastercard; and
    • Get cash from ATMs (fees may apply).

    The amounts of purchases or cash withdrawals are automatically deducted from the available funds on the card.

  • Yes and no. Cardholders can use the card to make signature-based purchases without a PIN. However, cardholders must use a PIN for cash withdrawals at ATMs (fees may apply for ATM transactions; see Question 9). Cardholders must choose their own PIN by calling the Way2Go Cardholder Services Help Desk at 1-844-649-9843 or going online at after they receive their card. For security reasons, it is important that cardholders pick a PIN that only they would know and that they not share their PIN or card with anyone.

  • No. Cardholders can obtain cash without any fees over the counter at any bank or credit union that accepts Mastercard. Cardholders can also get cash back on purchases made at merchants throughout the United States such as grocery and discount stores. Some merchants may charge a fee for cash back. 

    The Way2Go program offers surcharge-free access at Allpoint ATMs. Withdrawals made at Allpoint ATMs will not be subject to a surcharge by the ATM owner. Visit to find the nearest Allpoint ATM. A $1.50 service fee will be charged for all ATM withdrawals at non-Comerica and non-Allpoint locations.

  • When payments are received from the parent paying support, the MiSDU electronically deposits funds to the Way2Go Card. The MiSDU will electronically deposit funds into a personal bank account if the person receiving the support were to choose direct deposit.

  • No. All future child support payments will be automatically deposited onto the card the customer initially received. 

    If the card is ever lost or stolen, a new one can be requested from the Way2Go Cardholder Services Help Desk by calling the toll-free number on the back of the card. Any new payments will automatically go to the new card.

  • After a person receives the card in the mail, (s)he must call the Way2Go Cardholder Services Help Desk at 1-844-649-9843 and select a PIN. Cardholders may also use the Way2Go Card mobile app or log into to activate the card. Although the MiSDU can deposit funds onto the card immediately, the card cannot be used until the recipient activates their card by selecting their PIN. 

  • No qualification or approval is needed. State law requires that child support must be sent electronically to the person receiving the support. Unless the person receiving support requests direct deposit to his/her personal bank account, (s)he will receive the Way2Go Card automatically.

  • Debit card enrollment requests can be found online at The recipient can complete the request for a debit card online, or download and complete the form and follow the instructions for sending it to the MiSDU. The MiSDU will issue a debit card and will end the direct deposit. Call 1-877-543-2660 to speak with an MiSDU customer service representative if you have questions about completing the form.  

  • No. Only the MiSDU can deposit funds to the card.

  • For questions regarding support payments, such as the most recent support amounts deposited, the cardholder can go to MiChildSupport, which allows access to child support case information online. The cardholder can also contact the Friend of the Court’s 24-hour case information access line. For all other questions about the card, Way2Go Cardholder Services is available 24 hours a day, seven days a week, every day of the year, toll-free at 1-844-649-9843.

  • Cardholders can obtain their current available balance in the following ways:

    • Online – By viewing their account online at;
    • Way2GoCard Mobile App – By searching for “Go Program Way2Go Card” in the App Store or Google Play; 
    • Phone – By calling Way2Go Cardholder Services at 1-844-649-9843; or
    • ATM – By performing a balance inquiry at an ATM. 
  • Cardholders must call the toll-free Way2Go Cardholder Services number 1-844-649-9843, which is listed on their cardholder materials, to report a lost or stolen card. (The number is also listed on the card carrier information that was sent with the card, and on the back of the card). A new card will be issued, and any remaining balance will be transferred to the new card. Cardholders will not be responsible for any fraudulent activity that occurs on their card, provided they report the card missing in a timely manner, and have not shared their card or PIN with anyone.

  • Yes. The primary cardholder can request a Companion Card for another individual. The primary cardholder will be responsible for moving funds to the Companion Card from the primary card. 

  • No. For security reasons, cardholders must never share their PIN or allow anyone else to use their card.

  • The cardholder can continue to use his/her card until any remaining balance has been used. The Way2Go Card is not automatically closed when the cardholder’s child support case closes. Cardholders must contact the MiSDU customer service department for information on closing their Way2Go Card.

  • Yes. There are standard fees with the Way2Go Card, but cardholders can access their money without fees by:

    • Making purchases everywhere Mastercard debit cards are accepted (over 20 million merchants nationwide), including places such as grocery stores, gas stations and restaurants;
    • Getting cash back with a purchase from debit card merchants;
    • Accessing cash from any Allpoint ATM;
    • Paying bills and paying for online, phone and mail-order purchases; and
    • Receiving cash from a teller at any bank that accepts Mastercard.

    All fee amounts are described in detail in the prepaid debit card enrollment form.

  • Usually a purchase that exceeds the available balance will not be approved. In very limited circumstances, if cardholders do not have sufficient funds when the final amount clears, a negative balance may result; however, they will not be charged an overdraft fee. Cardholders can check their balance online at or by using the Way2Go Card Mobile App, or they may call Way2Go Cardholder Services 24 hours a day, seven days a week, every day of the year, at 1-844-649-9843.

  • No. All cardholders can go to to view their statements online. Although cardholders will not automatically receive a paper statement in the mail, all cardholders can request a paper statement whenever they want one. Cardholders may request a paper statement online through the website or by calling Way2Go Cardholder Services at 1-844-649-9843.  

  • For security reasons, the cards are mailed in plain white envelopes with an address window, which allows the name and address of the person receiving the card to show through.

  • The card comes with the following:

    • Instructions on how to activate the card;
    • The cardholder agreement, which discloses terms and conditions; and
    • Information about where and how the card can be used.
  • The following can be done through the 24-hour account information voice response system free of charge at 1-844-649-9843:

    • Card activation;
    • Choosing/Changing a PIN;
    • Balance inquiries; 
    • Requesting a card replacement;
    • Transferring money from the card to a U.S. checking/savings account owned by the cardholder; and
    • Reviewing recent transaction history, including deposits. 
    • Cardholder service representatives provide the following services at no charge:
    • Receiving reports of cards lost/stolen/not received;
    • Replacing cards;
    • Resolving disputed transactions;
    • Updating account information (address, phone number, etc.). (Please note that customers must also update their address with the Friend of the Court office); and
    • Transferring money from the card to a U.S. checking/savings account owned by the cardholder.
  • Yes, at or using the Way2Go Mobile App. Cardholders can perform the following functions online:

    • Activating the Way2Go Card;
    • Balance inquiries;
    • PIN changes;
    • Viewing the current month’s transactions; and
    • Viewing statements for the last 12 months.
  • No. For privacy reasons, Comerica Bank does not share card account numbers or transaction details with the MiSDU. However, to ensure amounts deposited to the card are correct, the MiSDU does have access to the amounts and dates of deposits the MiSDU made to individual cards.