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Food Delivery Service Program

Food Delivery Service Program

In March of 2024, The Michigan Department of Health and Human Services convened with their Social Determinants of Health (SDOH) Hub partners and the Food Bank Council of Michigan to establish the Food Delivery Service Pilot Program. This 4-year program seeks to address the barriers faced in food access due to transportation insecurities in Kent and Wayne counties by providing food delivery services to SNAP recipients in partnership with private retailers and home delivery service providers.


  •  In partnership with private grocery entities, support food delivery services to SNAP recipients and people experiencing transportation barriers in Kent and Wayne counties.
  • Engage community residents in Kent and Wayne counties to support and increase SNAP enrollment as well as promote availability of food delivery benefit.
  • Develop recommendations to support sustainability and scalability of the Food Delivery Program in Michigan.

Key Partners

Wayne County Health Department (Wayne County)

The Wayne County Health Department plans to utilize, an online marketplace for buying produce directly from local farms and their online mobile grocery service, The Veggie Express, to bring fresh and affordable fruit and vegetables to communities in Wayne County that are lacking nearby grocery stores. This will be done by situating the food trucks at community hubs as well as targeted neighborhoods lacking grocery options in their area. The plan is to build-out a cargo van into a mobile fresh food truck, that allows the community to walk up and purchase fresh produce and healthy food options.


United Way of Southeastern Michigan (Wayne County)

The United Way of Southeastern Michigan plans to combine the Food Delivery Pilot Program with their efforts to better Community Information exchange (CIE) in Wayne County by expand eligibility of their wraparound transportation support through Ride United, a United Way program that was established in 2018 to help tackle transportation barriers, partnering with Uber to give free rides to food pantries to those in Wayne County.

The food pantries the United Way hopes to work with are Gleaners Community Food Bank and Forgotten Harvest. The United Way also plans to work closely with faith-based organizations such as Redford Interfaith Relief to help deliver food to the homeless and older adults, the Gay Elders of Metro Detroit (dba Michigan LGBTQ+ Elders Network), and the Michigan Mobility Wallet, a program that seeks  to simplify the transit payment process by allowing riders or third-party stakeholders to load funds and/or connect bank accounts to a single platform and create a streamlined mechanism for fare payment/collection.


Heart of West Michigan United Way (Kent County)

The Heart of West Michigan United Way plans to participate in the Food Delivery Program by utilizing referral systems provided by the Community Health Network, a clinically integrated network formed by Michigan community health centers for the purpose of group contracting with Michigan Medicaid Health Plans and service programs such as Kent County Health Department’s Women, Infants, and Children’s Program (WIC) and The Maternity Infant Health Program (MIHP). The Heart of West Michigan United Way also plans to engage community members enrolled in Electronic Benefits Transfer (EBT) programs who face transportation barriers, as well as those who are eligible for these programs, but are not currently enrolled.

The United Way hopes to tackle these efforts through designated Community Health Workers/Navigators to connect people to resources. These workers will serve as liaisons between the community and food delivery services, ensuring efficient and effective distribution resources.


The Food Bank Council of Michigan

The Food Bank Council of Michigan (FBCM) is proposing to design and implement a pilot program by leveraging existing relationships with retailers and home delivery service providers in Kent and Wayne counties (specifically, Kroger in Wayne County, Meijer in Kent County, and DoorDash with a varied assortment of retail partners in both counties). FBCM seeks to formally evaluate the effectiveness of providing free home delivery services for online EBT-paying customers, gaining a better understanding to inform both the business case for retailers and an informed advocacy position for sustainable funding from the USDA FNS and other federal and state funding streams. FBCM’s retail and home delivery partners are also interested in learning more about barriers to online grocery ordering for EBT-paying customers (and for smaller, independent retailers), as well as the impact on sales when providing free home delivery services for EBT purchases at a certain threshold. The evaluation from this program will guide our industry partners’ business case development for free home delivery services for SNAP/EBT customers, potentially multiplying the impact of the $5 million grant for years to come.