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HAP Empowered Medicaid Pharmacy Information

Customer Service

For questions regarding policy and coverage information, call: 1-888-654-2200.

Pharmacy Help Desk

For pharmacists only, for questions regarding billing issues, claims processing and assistance with claim edits, call: 1-800-922-1557.

Prior Authorization

For prescribers only, for questions regarding prior authorization, or to initiate prior authorization requests, call: 1-313-664-8940, select Option 3.

General Pharmacy Benefit Information