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Michigan Department of Health and Human Services improves benefit turnaround time Clients receive needed benefits in a timelier manner

Aug. 16, 2010

The Michigan Department of Health and Human Services has improved its turnaround time to issue benefits to people in need, at a time when an unprecedented number of Michigan residents continue to seek help from the department, Director Ismael Ahmed announced today.

"This is tremendous news, because this means that the thousands of new clients we have each month are receiving their food or cash benefits more quickly," Ahmed said. "And, in turn, that allows them to put food on the table for their children or pay bills in a timely manner."

It also means that they spend those dollars in their communities and help the local economy. Every $5 of food benefits generates about $9.20 in economic activity in communities, including through increased demand for goods and services, Ahmed added. 

MDHHS must meet federal timeline requirements to approve or deny benefit applications. For example, the standard of promptness for the Food Assistance Program is 30 days; a decision on an expedited food assistance application for emergency situations has a seven-day processing period. MDHHS is meeting these federal standard-of-promptness guidelines.

 For example, the MDHHS Self-Service Processing Center in Detroit, which processes applications submitted online for food and emergency energy assistance, achieved a 98.9 percent standard of promptness on Aug. 8 for food assistance and a 97.95 percent standard of promptness for expedited food assistance.

That impressive turnaround time is representative of MDHHS' statewide standard of promptness in recent months, said Terry Salacina, MDHHS deputy director for field operations.

In July, MDHHS' statewide standard of promptness for food assistance was almost 96 percent, which is up from about 80 percent in January. For expedited food assistance, the standard of promptness in July was 93 percent compared to 86 percent in January.

On the cash assistance and medical programs side, the statewide standard of promptness in July was nearly 93 percent, up from about 84 percent in January.

"This tells us that our benefit eligibility system, called Bridges, is able to handle the increased demand and that our field staff is working hard every day to serve Michigan's vulnerable children, adults and families," Salacina said. "It has not been easy as caseloads have remained at or above 700 per worker the past year."

National Association of State Chief Information Officers and was a finalist for its 2010 Recognition Awards for Outstanding Achievement in the Field of Information Technology. The Bridges project was recently recognized as an outstanding state initiative by the

"We can't thank MDHHS employees enough for their continued efforts to make reaching standard of promptness a priority," Salacina added. "We did it and we'll keep on doing it."

For more information, please visit www.michigan.gov/mdhhs. Follow MDHHS on Twitter @MichiganMDHHS or become a fan at www.facebook.com/MichiganDHS .