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July 03, 2014
Veterans benefit when human services and veterans affairs offices collaborate and co-locate
Lansing, Mich. July 3, 2014 – A pilot project by the Michigan Department of Health and Human Services and Macomb County Veterans Affairs Services was recently recognized by the National Association of Counties with a 2014 achievement award for a first-of-its-kind effort to better serve veterans by connecting them to all services and benefits for which they are eligible.
Macomb County was a natural fit for this project since its Veterans Affairs Services office and the local Michigan Department of Health and Human Services (MDHHS) office were already in the same building.
“Our veterans deserve our very best effort. They were willing to lay their lives on the line for us and now it’s our turn to support them,” said Vietnam veteran and former State Sen. Bill Hardiman, MDHHS Office of Interagency Collaboration and Reengineering director. “We owe it to them to do all we can to get them the help they deserve and have earned through their service to our country.”
This project is an extension of Gov. Rick Snyder’s Pathways to Potential effort that stresses a meet-the-clients-where-they-are customer service philosophy.
The pilot project has a number of goals including: increasing the number of veterans applying for veterans services, establishing a single point of entry, more accurately identifying veterans who have applied for MDHHS benefits or who have open MDHHS cases, cross training MDHHS and Veterans Affairs staff and encouraging more veterans receiving MDHHS support to apply for veterans benefits.
Air Force veteran Laura Rios, who runs Macomb County Veterans Affairs Service, said, “Good things happen for veterans when we work together. We knew that many veterans were slipping through the cracks, unaware of the range of benefits and help available to them. This project has helped us serve more of those who served our country.”
The project has been successful and has the potential to be replicated across the state and beyond.
Rios tells the story of an older Korean veteran who reluctantly came to the office because he was in danger of losing his home. When he left that day, not only was his home saved, he was also set to receive an additional $300 a month in benefits – a significant amount for someone on a fixed income.
“The bottom line is we want to serve more veterans. We want to make sure that when they walk through the door and meet with us they are able to walk out better off,” said Rios. “It is really gratifying to see the face of a veteran when they learn they can receive much more help than they realized.”
For more information on the Macomb County Veterans pilot project, call 586-469-5315 or email Laura Rios at laura.rios@macombgov.org.