The Department of Insurance and Financial Services (DIFS) announced that its call center continues regular operations and remains prepared to assist Michigan consumers with their insurance and financial services concerns, especially those individuals impacted by coronavirus disease 2019 (COVID-19).
“DIFS’ Office of Consumer Services is working remotely and stands ready to help Michiganders in need of assistance, especially with issues related to their health insurance and other coverages and financial services,” said Anita Fox, Director of DIFS. “At a time when consumers may be concerned about the impact of COVID-19 on their lives, DIFS is here to help.”
The call center consists of representatives that can assist with insurance, banking, credit union, mortgage and other consumer financial concerns. The Office of Consumer Services also has analysts available to review complaints against insurance or financial service entities. DIFS encourages consumers to first attempt to resolve disputes directly with their insurance and/or financial service provider. If a resolution cannot be reached, DIFS Office of Consumer Services can help try to resolve your dispute. The live call center can be reached by calling toll-free at 877-999-6442, and is available Monday through Friday from 8:00 a.m. until 5:00 p.m.
“Michigan consumers will not see a change in the way they obtain help from DIFS as we work remotely,” added Fox. “DIFS live call center team will continue to answer phones and address their needs.”
DIFS stands ready to assist with: