Food Assistance Program (FAP) Quality Control (QC) Reviews

SNAP Quality Control (QC) is a federally required process that reviews a sample of FAP (Food Assistance Program) also known as SNAP (Supplemental Nutrition Assistance Program) cases each month. These reviews help ensure that:

• Households are receiving the correct amount of SNAP benefits.
• Decisions to deny, terminate, or suspend benefits were made correctly.

If you were contacted by a QC Reviewer, your case was chosen for review by random computer-generated selection.

The federal government mandates these reviews to ensure the Michigan Department of Health and Human Services (MDHHS) is accurately processing SNAP cases. This helps maintain program integrity and ensures eligible households receive the correct benefits.

Failure to complete federally required QC reviews could result in the loss of federal funding that supports the SNAP program in Michigan.

No, you are not in trouble. Cases are selected randomly by a computer system. Being selected does not mean you did anything wrong.

No. QC reviews are not fraud investigations. They are conducted to:

1. Confirm that you received the correct SNAP benefit amount.
2. Ensure that any denial, termination, or suspension of benefits was accurate.

By law, MDHHS must correct any errors found during a QC review:

• Overpayment: You may be required to repay the extra benefits.
• Underpayment: You will receive the additional benefits owed to you.

Each month, the state’s computer system randomly selects SNAP cases for review. Any household receiving SNAP benefits may be selected.

Once selected, you’ll be scheduled for an interview with a QC Reviewer. During the interview:

• You’ll be asked questions about a specific past month.
• You’ll review documents you’ve submitted.
• The Reviewer will help identify any missing documents and let you know what else is needed.

The main difference is timing. QC interviews focus on a past month, while MDHHS caseworker interviews focus on your current situation.

• If your SNAP benefits were $100 or less: The interview can be done by phone. You may also request a video or in-person interview.
• If your SNAP benefits were over $100: The interview will be conducted by video call (e.g., FaceTime or Microsoft Teams) or in person. You may request your preferred method.

You’ll receive a letter with the date, time, and location of your interview. If you have an email on file, you may also receive an email confirmation. Interviews are typically held at your local MDHHS office or via video call.

If the scheduled time or location doesn’t work for you, contact the QC Reviewer listed in your notice or email MDHHS-FAP-QC@michigan.gov with the Reviewer’s name.

Refer to the letter from your QC Reviewer for a list of required documents. If you’re unsure, contact your Reviewer before the interview to confirm.

That’s okay—still attend the interview. The QC Reviewer will help you identify what’s missing and how to submit it. You may be able to send photos or screenshots of documents using your smartphone. You may also receive a follow-up notice requesting additional documents.

Contact the QC Reviewer listed in your interview notice or email MDHHS-FAP-QC@michigan.gov to confirm or request a new appointment.

There are several safe and secure ways to submit your documents. Only send documents requested by QC, and be sure to include your name and/or case number.