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May 29, 2018
FOR IMMEDIATE RELEASE: May 29, 2018
CONTACT: Bob Wheaton, 517-241-2112
LANSING, Mich. – The Michigan Department of Health and Human Services has debuted a more user friendly gateway to online self-service that has many new features and allows public assistance clients to manage more aspects of their case online.
The updated MI Bridges better supports MDHHS in providing services to clients. It does this by allowing MDHHS to work more closely with clients and community partners to coordinate state and local resources in support of Michigan residents. It also helps MDHHS provide enhanced self-service capabilities for clients – and is easily accessed on a smartphone or computer.
“MDHHS is pleased to share this improved website with clients who now have more access to resources to help remove barriers to self-sufficiency,” said MDHHS Director Nick Lyon. “As our staff experience significant reductions in time spent reviewing and correcting online applications that had become too complicated, they are better able to assist clients in addressing their barriers to supporting themselves and their families.”
Clients can view detailed benefit information and letters from MDHHS for the previous 12 months directly from their screens. This allows them to find key case information any time they need it, without having to contact a caseworker. Clients who would like to share a document with MDHHS can upload a picture of that document from MI Bridges.
Using the new MI Bridges, customers can:
MDHHS began working with Deloitte Consulting LLP on the improved MI Bridges in January 2017. This team worked closely with MDHHS staff, clients and community partners who provided input and improvement suggestions throughout the process.
The new MI Bridges is another step taken by MDHHS to provide a more user friendly application process for clients. Earlier this year the department debuted a streamlined paper public assistance application that has been well-received by customers and staff alike.
MDHHS piloted the new MI Bridges in September 2017 to clients in Muskegon County. Following the pilot, the new MI Bridges rolled out incrementally throughout the state in early 2018, with the new site being made available to all Michigan residents in April.
During the rollout process over 130,000 Michigan residents have created MI Bridges accounts, submitting more than 95,000 applications for assistance, with 96 percent of applications being completed in 18 minutes or less – a 50 percent reduction in time from the previous application.
The new MI Bridges, available in English, Spanish and Arabic, also offers enhanced capabilities for community partners. More than 2,200 partners were trained on how to support clients in using the new MI Bridges. Community agencies can also now choose to receive online referrals from clients through the new portal.
The new MI Bridges can be accessed at www.michigan.gov/mibridges to take advantage of its improved features. Michigan residents do not need an MDHHS case to use the new website. Anyone can log in to find helpful resources and services in their community. Watch this short video to learn more about how the new MI Bridges supports Michigan residents.
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