Home Help

The Home Help program is administered by the Michigan Department of Health and Human Services (MDHHS) and provides personal care services to individuals who need hands-on assistance with Activities of Daily Living (ADLs) and assistance with Instrumental Activities of Daily Living (IADLs).  MDHHS is responsible for approving Home Help providers for participation in the program.


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Helpful Links


Individuals needing Home Help Assistance 

Assistance is available for individuals who need help with daily activities and meet eligibility requirements. To receive Home Help services, a person must be eligible for Medicaid and require physical assistance with at least one activity of daily living. This website is designed to assist Home Help providers, if you are a beneficiary and looking to apply for assistance through the Home Help program click here to go to the Michigan Department of Health and Human Services Independent Living Services page for eligibility information.

Home Help Providers interested in providing services for additional clients may call 1-800-979-4662 to be placed on the Provider Registry.

Individual Providers

This section provides information for providers who are enrolled as Individual Home Help providers. Click any hyperlink below to review additional information. 

Home Help Individual Provider Checklist *Updated– a list of the tasks you need to complete as a Home Help provider

Step 1: Register for CHAMPS and Complete Provider Enrollment Application

Step 2: Complete and Submit Monthly Electronic Service Verification (ESV) 

*** You are required to submit your service verification using the Electronic Service Verification (ESV) in CHAMPS. ***

Additional Individual Provider Resources  


Agency Caregiver Appeals Process

As Medicaid-approved providers, Home Help Agency Caregivers have the right to appeal any adverse action taken by the Michigan Department of Health and Human Services (MDHHS). The appeal process is subject to the Social Welfare Act, PA 280 of 1939; MCL 400.01 et seq., Chapters 4 and 6 of the Administrative Procedures Act of 1969; MCL 24.271 to 24.287 and MCL 24.301 to 24.306, and the Michigan Administrative Code regarding Medical Services Administration (MSA) Provider Hearings (R 400.3401- 400.3425 and R 792.10904 – 792.10906).

When an agency caregiver is disenrolled from the Home Help program, MDHHS sends notices to the agency caregiver and the employing agency. The agency caregiver notice includes the following language regarding the right to appeal the determination:

You have the right to appeal this determination.  If you wish to request an administrative hearing, please submit your written request within 30 calendar days from the date of this notice to:

Michigan Administrative Hearing System

Michigan Licensing and Regulatory Affairs

P.O. Box 30763

Lansing, MI  48909

Your request for a hearing must specifically identify the aspects of the determination with which you are dissatisfied, explain the reasons for your dissatisfaction, and include any documentary evidence to support your position. To inquire about potential appeal rights, please contact the Michigan Administrative Hearings System (MAHS) at 1-877-833-0870 or visit their website www.michigan.gov/mdhhs/0,5885,7-339-71547_4860-16825--,00.html


myCareVisit Application 

The application for Home Help Individuals can be downloaded from the Apple App Store as well as the Google Play Store for free. The app will allow you to enter and submit your monthly Electronic Service Verifications (ESV). You must also request access to myCareVisit through your MILogin Account.

Click here for instructions on how to get and use the app!

Agency Information


Information on becoming an approved Home Help Agency is listed below.


Agencies seeking to provide services in the Home Help program must be approved by the Michigan Department of Health and Human Services (MDHHS) before they are approved for the agency rate. The agency must submit to MDHHS a letter of intent, which needs to include contact information for the Home Help agency owner and administrator, and assures that the agency will provide services in compliance with Home Help policies and procedures. In addition:

  • A Medicaid-enrolled home health agency must provide a copy of current Medicare certification.
  • All other agencies must provide each of the following:
    • A current copy of the Employer’s Quarterly Federal Tax Return (IRS-941) demonstrating that the Federal Insurance Contributions Act (FICA) tax is paid on a quarterly basis; and
    • A current copy of the Employer’s Quarterly Tax Report (UIA-1028) demonstrating the agency’s payment of state unemployment insurance.
  • An agency that has not provided services at the time of application must provide a letter of intent, Request for Taxpayer Identification Number and Certification (W-9) form, and a copy of the Internal Revenue Service (IRS) W-4 form for at least two employees, not including the owner. The agency then must submit the IRS-941 and UIA-1028 within 120 days or its agency approval will be terminated. If the documentation is not provided within the time limit, the agency’s payment authorization will be changed from the agency hourly rate to the individual hourly rate.

Submit documentation by email to MDHHS-MSA-HHProviderReporting@Michigan.gov, by fax to 517-335-7959, or by postal mail to:

MDHHS Long-Term Care Policy
Capital Commons Center, 6th Floor
400 S. Pine St.
Lansing, MI 48913

The agency will be notified in writing of its approval, denial or the need for additional information within 30 days.


Agencies and workers must register in CHAMPS as noted in the Criminal History Screening subsection of MSA 15-13. (instructions below) In order to receive payment for Home Help services, an agency must register with the State of Michigan by submitting a Request for Taxpayer Identification Number (TIN) and Certification (W-9) to SIGMA Vendor Self Service online at www.Michigan.gov/SIGMAVSS

Visit the SIGMA VSS website, www.Michigan.gov/SIGMAVSS for more information and instructions on how to claim your account or how to register. 

Step 1: Register for CHAMPS and Complete Provider Enrollment Application


Additional Agency Provider Resources

Policy Information

  • MSA 19-11 Enforcement of Home Help Agency Enrollment Policies
  • MSA 19-03 Provider Enrollment Fitness Criteria 
  • L 18-72 Verification of Agency Personnel Enrollment in CHAMPS
  • L 18-28 Notice of 2018 Home Help Agency Provider Meetings
  • MSA 18-09 Home Help Agency Provider Standards
  • MSA 17-39 Home Help Travel Time Payment for Shopping and Laundry Services 
  • MSA 17-32 Home Help Provider Reimbursement Rates
  • L 16-52 Provider Payment Letter
  • L 16-34 Requirements for Home Help Agency Enrollment in CHAMPS
  • MSA 15-06 Changes to Provider Enrollment and Service Verification
  • MSA 15-01 Changes to Provider Enrollment and Service Verification
  • MSA 14-58 Provider Enrollment and Service Verification
  • L 14-58 Criminal History Checks of Michigan Medicaid Home Help Providers
  • MSA 14-40 Excludable Convictions for Medicaid Home Help Program Personal Care Service Providers
  • MSA 14-31 Personal Care Provider Criminal History Screening   
  • MSA 10-04 Provider Registration Requirements



For additional assistance contact us at 1-800-979-4662 or email us at ProviderSupport@Michigan.gov