Home Help
URGENT
Learn about our responses to Coronavirus and find the latest program guidance. www.Michigan.gov/Coronavirus >> Resources >> For Health Professionals
MDHHS ADVISES REVIEW OF “Actions for Caregivers of Older Adults During COVID-19”
Learn who is essential by reviewing the “Stay Home, Stay Safe” directive here (Updated Executive Order 2020-96 (COVID-19)
Coronavirus (COVID-19) Information
- Click to review the Personal Care Services Providers Can Continue to Serve Michigan Medicaid Beneficiaries Under the “Stay Home, Stay Safe” Executive Order
- COVID-19 MSA policy bulletins and L-letters specific to Home Help Providers
|
Issue Date |
Number |
Subject |
| March 18, 2020 | MSA 20-12 | COVID-19 Response: Relaxing Face-to-Face Requirement |
| April 30, 2020 | MSA 20-28 | COVID-19 Response: Temporary Suspension of Certain Provider Enrollment Requirements; Temporary Suspension of Certain Restrictions and Requirements of the Michigan Public Health Code |
| May 1, 2020 | L 20-26 | COVID-19 Response: 2020 Home Help Rate Increases |
| May 1, 2020 | L 20-27 | COVID-19 Response: Premium Pay |
The Home Help program is administered by the Michigan Department of Health and Human Services (MDHHS) and provides personal care services to individuals who need hands-on assistance with Activities of Daily Living (ADLs) and assistance with Instrumental Activities of Daily Living (IADLs). MDHHS is responsible for approving Home Help providers for participation in the program.
Some documents are provided in Acrobat format. To install Acrobat Reader, click on the icon. 
Helpful Links
- Automatic Updates- ListServ Instructions
- Electronic Visit Verification (EVV)
- Home Help Frequently Asked Questions (FAQ)
- Home Help Payment Schedule 2020
- MILogin Instructions- instructions on how to obtain a user ID and password as well as subscribe to CHAMPS
- MILogin- this link will take you to the MILogin screen to enter your User ID and Password to access CHAMPS
- MILogin forgot user ID and password instructions - Instructions on how to reset your MILogin user ID and password.
- ​MSA-1904 - Home Help Agency invoice
- Pay Rate by County
Individuals needing Home Help Assistance
Assistance is available for individuals who need help with daily activities and meet eligibility requirements. To receive Home Help services, a person must be eligible for Medicaid and require physical assistance with at least one activity of daily living. This website is designed to assist Home Help providers, if you are a beneficiary and looking to apply for assistance through the Home Help program click here to go to the Michigan Department of Health and Human Services Independent Living Services page for eligibility information.
Home Help Providers interested in providing services for additional clients may call 1-800-979-4662 to be placed on the Provider Registry.
Individual Providers
This section provides information for providers who are enrolled or need to enroll as Individual Home Help providers. Click any hyperlink below to review additional information.
Home Help Individual Provider Checklist – a list of the tasks you need to complete as a Home Help provider
Revalidation
All providers are required to revalidate their Medicaid enrollment information a minimum of once every five years, or more often if requested by MDHHS. MDHHS will notify providers when revalidation is required.
For instructions on how to complete the CHAMPS revalidation process select one of the following links.
- Entire Revalidation Instructions - PDF, Video
- ​Step 1: Provider Basic Information - PDF, Video
- Step 2: Locations - PDF, Video
- Step 3: Specialties - PDF, Video
- Step 4: Associate Billing Provider/Other Associations - PDF, Video
- Step 8: Provider Controlling Interest/Ownership Details - PDF, Video
- Step 14: Complete Modification Checklist - PDF, Video
- Step 15: Submit Modification Request for Review - PDF, Video
- Quick Reference Guide- PDF
New Enrollment
Step 1: Register for CHAMPS and Complete Provider Enrollment Application
Step 2: Complete and Submit Monthly Electronic Service Verification (ESV)
​ *** Providers are required to submit service verification using the Electronic Service Verification (ESV) in CHAMPS. ***
Additional Individual Provider Resources
- Pay to Address Change Instructions
- CHAMPS Enrollment Modification Instructions
Agency Caregiver Appeals Process
As Medicaid-approved providers, Home Help Agency Caregivers have the right to appeal any adverse action taken by the Michigan Department of Health and Human Services (MDHHS). The appeal process is subject to the Social Welfare Act, PA 280 of 1939; MCL 400.01 et seq., Chapters 4 and 6 of the Administrative Procedures Act of 1969; MCL 24.271 to 24.287 and MCL 24.301 to 24.306, and the Michigan Administrative Code regarding Medical Services Administration (MSA) Provider Hearings (R 400.3401- 400.3425 and R 792.10904 – 792.10906).
When an agency caregiver is disenrolled from the Home Help program, MDHHS sends notices to the agency caregiver and the employing agency. The agency caregiver notice includes the following language regarding the right to appeal the determination:
You have the right to appeal this determination. If you wish to request an administrative hearing, please submit your written request within 30 calendar days from the date of this notice to:
Michigan Office of Administrative Hearings and Rules (MOAHR)
Michigan Department of Health and Human Services
P.O. Box 30763
Lansing, MI 48909
Your request for a hearing must specifically identify the aspects of the determination with which you are dissatisfied, explain the reasons for your dissatisfaction, and include any documentary evidence to support your position. To inquire about potential appeal rights, please contact the Michigan Office of Administrative Hearings and Rules (MOAHR) at 1-800-648-3397 or 1-517-335-7519 or visit their website www.michigan.gov/mdhhs/0,5885,7-339-71547_4860-16825--,00.html
myCareVisit Application
The application for Home Help Individuals can be downloaded from the Apple App Store as well as the Google Play Store for free. The app will allow you to enter and submit your monthly Electronic Service Verifications (ESV). You must also request access to myCareVisit through your MILogin Account.
Click here for instructions on how to get and use the app!
Agency Information
Information on becoming an approved Home Help Agency is listed below.
Recorded Meetings
The below meetings were recorded using Adobe Connect. Adobe Connect is a web-based program that offers many features and is beneficial in providing better customer service to providers.
The information in the user guide will help using Adobe Connect for first-time users. If you have any questions, please email ProviderOutreach@michigan.gov
Adobe Connect Information:
Below are previously recorded Agency meetings, click the recording hyperlink to open the meeting in Adobe:
- Home Help Agency Meeting: April 2, 2020 - Recording
Revalidation
All providers are required to revalidate their Medicaid enrollment information a minimum of once every five years, or more often if requested by MDHHS. MDHHS will notify providers when revalidation is required.
For instructions on how to complete the CHAMPS revalidation process select one of the following links:
Approval
Agencies seeking to provide services in the Home Help program must be approved by the Michigan Department of Health and Human Services (MDHHS) before they are approved for the agency rate. The agency must submit to MDHHS a letter of intent, which needs to include contact information for the Home Help agency owner and administrator, and assures that the agency will provide services in compliance with Home Help policies and procedures. In addition:
- A Medicaid-enrolled home health agency must provide a copy of current Medicare certification.
- All other agencies must provide each of the following:
- A current copy of the Employer’s Quarterly Federal Tax Return (IRS-941) demonstrating that the Federal Insurance Contributions Act (FICA) tax is paid on a quarterly basis; and
- A current copy of the Employer’s Quarterly Tax Report (UIA-1028) demonstrating the agency’s payment of state unemployment insurance.
- An agency that has not provided services at the time of application must provide a letter of intent, Request for Taxpayer Identification Number and Certification (W-9) form, and a copy of the Internal Revenue Service (IRS) W-4 form for at least two employees, not including the owner. The agency then must submit the IRS-941 and UIA-1028 within 120 days or its agency approval will be terminated. If the documentation is not provided within the time limit, the agency’s payment authorization will be changed from the agency hourly rate to the individual hourly rate.
Submit documentation by email to MDHHS-HHProviderQuestions@Michigan.gov, by fax to 517-241-0067, or by postal mail to:
MDHHS Home Help Policy Section
Capitol Commons Center, 5th Floor
400 S. Pine St.
Lansing, MI 48913
The agency will be notified in writing of its approval, denial or the need for additional information within 30 days.
Registration
Agencies and workers must register in CHAMPS as noted in the Criminal History Screening subsection of MSA 15-13. (instructions below) In order to receive payment for Home Help services, an agency must register with the State of Michigan by submitting a Request for Taxpayer Identification Number (TIN) and Certification (W-9) to SIGMA Vendor Self Service online at www.Michigan.gov/SIGMAVSS
Visit the SIGMA VSS website, www.Michigan.gov/SIGMAVSS for more information and instructions on how to claim your account or how to register.
Step 1: Register for CHAMPS and Complete Provider Enrollment Application
Additional Agency Provider Resources
- Pay to Address Change Instructions
- CHAMPS Enrollment
- Viewing Associated Providers
- ​Click MSA-1904 Home Help Agency Invoice to download a fillable version of the invoice.
Policy Information
- L 20-27 COVID-19 Response: Premium Pay
- L 20-26 COVID-19 Response: 2020 Home Help Rate Increases
- MSA 20-28 COVID-19 Response: Temporary Suspension of Certain Provider Enrollment Requirements; Temporary Suspension of Certain Restrictions and Requirements of the Michigan Public Health Code
- MSA 20-12 COVID-19 Response: Relaxing Face-to-Face Requirement
- MSA 19-18 Home Help Services Agreement and Agency Invoice
- MSA 19-11 Enforcement of Home Help Agency Enrollment Policies
- MSA 19-03 Provider Enrollment Fitness Criteria
- L 18-72 Verification of Agency Personnel Enrollment in CHAMPS
- L 18-28 Notice of 2018 Home Help Agency Provider Meetings
- MSA 18-09 Home Help Agency Provider Standards
- MSA 17-39 Home Help Travel Time Payment for Shopping and Laundry Services
- MSA 17-32 Home Help Provider Reimbursement Rates
- L 16-52 Provider Payment Letter
- L 16-34 Requirements for Home Help Agency Enrollment in CHAMPS
- MSA 15-06 Changes to Provider Enrollment and Service Verification
- MSA 15-01 Changes to Provider Enrollment and Service Verification
- MSA 14-58 Provider Enrollment and Service Verification
- L 14-58 Criminal History Checks of Michigan Medicaid Home Help Providers
- MSA 14-40 Excludable Convictions for Medicaid Home Help Program Personal Care Service Providers
- MSA 14-31 Personal Care Provider Criminal History Screening
- MSA 10-04 Provider Registration Requirements
For additional assistance contact us at 1-800-979-4662 or email us at ProviderSupport@Michigan.gov
