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Home Help Individual Caregivers
Click Here to Learn How to Download and Setup the EVV Mobile Application
As of September 3, 2024, all Home Help individual caregivers, unless exempt, must report EVV in addition to using their current service verification method. Michigan has selected HHAeXchange as the state’s selected EVV system. If using the state-offered EVV solution, HHAeXchange, the methods for reporting information include either the mobile application, HHAeXchange+, or Interactive Voice Response (IVR)/Telephony.
Review the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter for complete details.
Do You Live with Your Client? If you live with your client, have submitted a Live-in Caregiver Attestation form (BPHASA-2421) (including two proofs of residency) to the client’s MDHHS Adult Services Worker (ASW) and have been approved or are awaiting ASW decision, you do not need to use EVV.
Continue to Submit ESV In addition to using EVV, Home Help individual caregivers must continue to use their current service verification methods, CHAMPS Electronic Service Verification (ESV) or Paper Service Verification (PSV). Payments will continue to be based using the data recorded on the current service verification methods until further notice. Review the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter for more information.
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If using the state-offered EVV solution, HHAeXchange, the methods for reporting information include:
Mobile Application
The HHAeXchange+ mobile application can be downloaded to a client-owned, caregiver-owned, or GPS-enabled device. The caregiver will use the device to clock in at the start of the service and clock out at the end of the service. This is the preferred method for reporting EVV information. The mobile app supports iPhones and iPads running iOS or iPadOS 15 or higher, and Android devices running version 10 or higher.
- Learn How to Download the HHAeXchange+ Mobile Application
- Review the EVV HHAeXchange+ Mobile App User Guide for instructions on downloading and setting up the app.
The mobile activation code is needed when setting up the HHAeXchange+ application and allows you, as the caregiver, to be linked to the State of Michigan to display your list of approved clients. You can use the mobile activation code for 7 days from the email date. After 7 days, this code will expire. To be given a new mobile activation code contact the Atypical Provider Support hotline 1-800-979-4662. If you are employed by an agency the agency should be contacted to generate a new mobile activation code.
Interactive Voice Response (IVR)/Telephony
Using the client's home phone/landline, the caregiver will call a designated toll-free EVV telephone line to clock in at the start of the service and place a second call to clock out at the end of the service. EVV IVR User Guide
This is an approved method of reporting EVV but is only expected to be used if the mobile application is not an option. A caregiver may use IVR when:
- The client authorizes the use of their landline for EVV.
- The client's services start and end in their home.
If the client does not have a landline that can be used for the purpose of EVV, the caregiver must use the mobile application.
Still have more questions? Review the Caregiver and Provider FAQ webpage or the HHAX Caregiver knowledge base for helpful videos.
HHAX Services Portal
Recorded Webinars
- EVV Basics July 1, 2024: Recording: https://somdhhs.adobeconnect.com/p8zdm3by839u/ Slide deck: Home Help Individual Caregiver EVV Basics Presentation
- August 2024: Home Help Individual Caregivers: Prepare for EVV Webinar Recording Slide deck
- Open Hours: The MDHHS hosted multiple open hours webinars for Home Help Individual Caregivers following the go live date of September 3, 2024. These sessions allowed caregivers to ask questions, troubleshoot any issues with how to clock in and out to report visits in both the mobile application and IVR methods.
- September 11, 2024 Morning Session: Recording
- September 11, 2024 Afternoon Session: Recording
- October 8, 2024: Recording
- October 9, 2024: Recording
Technology Help
MDHHS has partnered with GetSetUp which offers an online platform and community that helps older adults enjoy more fulfilling, independent, and socially connected lives through learning. Visit GetSetUp to learn more.
Keep Your Email Address Updated
As a general reminder MDHHS and HHAeXchange will use email to share information. Make sure your email address on file in your CHAMPS provider enrollment information is correct. Providers are responsible for maintaining accurate and valid email address information within their CHAMPS provider enrollment information. If the email address information is outdated or incorrect, enrolled providers will want to modify their enrollment information and submit it for approval.Instructions on how to review or update your email address in CHAMPS: Individual Home Help Provider Address Modification.
Email communications from MDHHS or HHAeXchange may go to your spam or junk email folder. Check your junk and spam email folders to make sure you are not missing notifications.