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Department of Health and Human Services


Provider Outreach & Education (OE) is responsible for proactively engaging with providers, the public, and Department staff regarding Program mission, policies, special projects, and operational procedures: While building relationships to better anticipate problems, and ensuring trust, with education and support.

Upcoming 2023 Webinar Dates

The Michigan Department of Health and Human Services (MDHHS) Provider Outreach and Education Section is currently using Adobe Connect for webinar training sessions. Adobe Connect is a web-based program that offers many features and is beneficial in providing better customer service to providers.

We ask that if you are a first-time user of Adobe Connect, you take the time before the training to review the user guide and perform a URL connection test to ensure you will be able to view and hear the webinar. 

Direct any questions, suggestions, or feedback to


The times listed below are Eastern Standard Time (EST)

Date Time Topic Agenda
July 25, 2023 10:00-11:00 AM Provider Relations Touchpoint Provider Relations will offer general updates pertinent to all provider types. Agenda TBD.
August 16, 2023 10:00-11:00 AM Home Help Individual Providers

Home Help Individual Providers are invited to attend this refresher training, where we will cover some of the common questions asked to Provider Support. The presentation will review Electronic Service Verification (ESV) submission, how to view and edit ESVs, how to see what you have been paid for, provider enrollment revalidations, address modifications, and upcoming changes.
If you have a question you want us to address during the presentation, please e-mail

September 27, 2023 10:00-11:00 AM Connecting Provider Enrollment to Michigan Medicaid Claims Agenda TBD.
December 12, 2023 10:00-11:00 AM Year in Review: Recap of 2023 Webinars and Training Provider Relations will offer a review of webinars hosted and provider materials created in 2023.

Click here to Register

1-on-1 Provider Training Request

If you are currently enrolled as a Medicaid provider and are interested in having an MDHHS Provider Consultant contact you for 1-on-1 training, please submit your request using the link below. Once the information is submitted it will be logged and forwarded to a Provider Consultant that specializes in your field. After you have submitted your request, a Provider Consultant will contact you to make the necessary arrangements. These 1-on-1 sessions are available virtually or in-person and are intended to provide specialized training for providers. For questions related to specific claims please contact Provider Support.

*Home Help Providers should contact 1-800-979-4662 or email

1-on-1 Appointment Request
Case Conference Training Image

Association Request

If you are interested in having an MDHHS Provider Consultant attend your Association's meeting or conference, either in person or virtually, please submit your request using the link below. After you have submitted your request, a Provider Consultant will contact you to make the necessary arrangements.

Association Request
PFL Webinar

Recorded Webinars

Previously recorded webinars from 2016 to current.

Recorded Webinars