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Contact your Adult Services Worker (ASW)
Upon completion of the CHAMPS enrollment application if you already have a beneficiary who needs to be authorized for services contact your beneficiary's Adult Services Worker (ASW).
The ASW will schedule a face-to-face meeting with you and your beneficiary. The new individual provider must be present for this meeting.
Submit Electronic Service Verification (ESV)
Once services have been provided complete and submit a monthly Electronic Service Verification (ESV) either in CHAMPS or using the MyCare Visit Application.
The ESV allows providers to report the daily tasks that were performed for the beneficiary and log services for multiple beneficiaries. The CHAMPS ESV list will show the beneficiaries that have been authorized to the Individual home help provider.
- CHAMPS ESV Instructions PDF
- Quick Reference Guide PDF
- MyCare Visit Application Instructions PDF
Electronic Service Verification (ESV) Changes Affecting Payment
Changes are coming in Spring 2022 to the Electronic Service Verification (ESV) process which will affect how future payments are made. March 1, 2022, MDHHS issued Policy Bulletin HASA 22-05 Electronic Service Verification Changes Affecting Payment.Beginning April 2022, Home Help providers who use the Electronic Service Verification (ESV) will only be paid for:
- Tasks provided, checked, and submitted on an ESV.
- Travel time spent on laundry and/or shopping which are checked and submitted on an ESV (note: these tasks will be added to the ESV in April 2022).
Along with this change, Home Help individual providers will also be able to correct and resubmit ESVs.
We encourage providers to review this page frequently for resources, additional information, and training opportunities as they become available.
For additional assistance, please contact Provider Support at 1-800-979-4662 or ProviderSupport@Michigan.gov.
Home Help ESV Changes Resources and Training
- Home Help ESV Changes Informational Flyer
- Home Help ESV Changes Recorded Training
- ESV Changes Frequently Asked Questions (FAQ)
The Michigan Department of Health and Human Services (MDHHS) Provider Outreach Section is currently using Adobe Connect for virtual Medicaid training sessions. Adobe Connect is a web-based program that offers many features and is beneficial in providing better customer service to providers. We ask that if you are a first-time user of Adobe Connect, you take the time before the training to review the User Guide to best assist us in offering a timely and efficient presentation.
Adobe Connect Information: