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Final Steps
Contact the Adult Services Worker (ASW)
Upon completion of the CHAMPS enrollment application if you already have a client/beneficiary who needs to be authorized for services contact your beneficiary's Adult Services Worker (ASW). The ASW will schedule a face-to-face meeting with you and your beneficiary. The new individual provider must be present for this meeting.
Click here for a map of county offices
Electronic Visit Verification (EVV)
All Home Help individual caregivers, unless exempt, must report EVV in addition to using their current service verification method. Michigan has selected HHAeXchange as the state’s EVV system. If using the state-offered EVV solution, HHAeXchange, the methods for reporting information include either the mobile application, HHAeXchange+, or Interactive Voice Response (IVR)/Telephony.
Home Help services provided to clients who live with their caregiver(s), reside in a congregate living setting, or receive Home Help and Behavioral Health services during the same visit are exempt from EVV. For information about EVV exemptions, see Policy Bulletin MMP 24-34.
Home Help individual caregivers required to use EVV and those exempt from EVV, must continue to use their current service verification methods, CHAMPS Electronic Service Verification (ESV) or Paper Service Verification (PSV). Payments will continue to be based using the data recorded on the current service verification methods until further notice.
Review the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter for all EVV policy .
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Mobile Application
The HHAeXchange+ mobile application can be downloaded to a client-owned, caregiver-owned, or GPS-enabled device. The caregiver will use the device to clock in at the start of the service and clock out at the end of the service. This is the preferred method for reporting EVV information. The mobile app supports iPhones and iPads running iOS or iPadOS 15 or higher, and Android devices running version 10 or higher.
- Learn How to Download the HHAeXchange+ Mobile Application
- Review the EVV HHAeXchange+ Mobile App User Guide for instructions on downloading and setting up the app.
Interactive Voice Response (IVR)/Telephony
Using the client's home phone/landline, the caregiver will call a designated toll-free EVV telephone line to clock in at the start of the service and place a second call to clock out at the end of the service. EVV IVR User Guide
This is an approved method of reporting EVV but is only expected to be used if the mobile application is not an option. A caregiver may use IVR when:
- The client authorizes the use of their landline for EVV.
- The client's services start and end in their home.
If the client does not have a landline that can be used for the purpose of EVV, the caregiver must use the mobile application.
To learn more about EVV visit the EVV webpage.
Continue to Submit Electronic Service Verification (ESV)
Once services have been provided complete and submit a monthly Electronic Service Verification (ESV) either in CHAMPS or using the MyCare Visit Application. The individual caregiver must submit the ESV monthly. A separate ESV must be submitted for each client served during the month and accurately report the services provided on each day of the month.
An Individual caregiver will only be paid for:
- Tasks provided, checked, and submitted on an ESV
- Travel time spent on laundry and/or shopping which are checked and submitted on an ESV.
- ESV Changes Informational Flyer
- ESV Changes Recorded Training
- ESV Changes Frequently Asked Questions (FAQ)
Billing for Services on the Home Help Client’s Date of Hospital Admission
Home Help caregivers can bill for Home Help services provided on the day the Home Help client is admitted to a hospital. The services must be provided before the time of the Home Help client’s hospital admission. The Home Help provider must submit a BPHASA-2207 Home Help Billing for Hospital Admission form within 365 days of the date of service.
Click BPHASA-2207 for a fillable version of the form.