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Caregivers & Providers

Caregivers & Providers

Caregivers and providers of the following Medicaid programs will require the use of EVV:

  • Home Help 
  • Home Health
  • Children's Waiver*
  • Habilitation Supports Waiver*
  • Waiver for Children with Serious Emotional Disturbances*
  • MI Choice Waiver 
  • MI Health Link  
  • Community Transition Services

*These programs provide Behavioral Health Community Living Supports services.

A provider is an individual who directly provides services to a beneficiary, client, or participant. A caregiver is a direct care worker who works within an agency. This caregiver provides personal care services to an MDHHS Home Help client.

Frequently Asked Questions


Emergency Broadband Benefit program

Electronic Visit Verification (EVV) will require the use of an electronic system such as a phone or computer. It may also require the use of internet or wi-fi services to collect the six required data elements required under the EVV federal mandate.

Michiganders who meet income eligibility requirements or have been financially impacted by COVID-19 may be able to receive financial help to pay for home broadband connections and internet-enabled devices as the Federal Communications Commission (FCC) rolls out the Emergency Broadband Benefit program recently approved by Congress. The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household. The Emergency Broadband Benefit is temporary. It will expire when funds are exhausted or six months after the Federal Department of Health and Human Services (HHS) declares the end of the COVID-19 health emergency.

There are three ways to apply for the benefit:

  1. Contact your preferred participating broadband provider directly to learn about their application process.
  2. Go to to apply online and find participating providers near you.
  3. Call 1-833-511-0311 for a mail-in application and return it along with proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

More information regarding the broadband benefit program and eligibility is available through the Universal Service Administrative Company and the FCC. The FCC also has a list of Michigan providers participating in the EBB Program. More providers may be added to this list once they receive the required federal approval. MPSC Press Release.

Wi-Fi Hotspot Map

The Michigan Public Service Commission (MPSC), in partnership with other State of Michigan agencies and Connected Nation Michigan, released a publicly available statewide Wi-Fi hotspot map to assist residents who currently lack internet access at home.



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