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Home Help Agency Providers

This page is intended for Agencies, for Home Help individual caregivers, not employed by an agency, visit the Individual caregiver page to learn about your steps.

MDHHS Home Help Agencies serving Medicaid beneficiaries must use EVV as of July 1, 2024. Agencies are expected to prepare and train their caregivers on the EVV.  Policy information can be found in the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter. 

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The following offers resources for Home Help Agency providers to report EVV, caregivers not employed by an Agency should refer to instructions on the Home Help Individual caregivers page. 

  1. Home Help Agencies should complete the HHAeXchange Provider Onboarding Form as a first step.
    • The Provider Onboarding Form must be completed regardless if the agency will be using their own EVV system or the state offered HHAX system.
    • Providers with their own EVV system may continue the use of the existing EVV system that meets state requirements and send visit data to the HHAeXchange system using electronic data interchange (EDI). Visit the HHAeXchange Michigan Information website, EDI section,  for steps and information. 
  2. Login to your HHAX Provider Portal: https://app.hhaexchange.com/identity/account/login
    • The HHAX portal also houses access to training materials and resources within the Agency knowledge base. Which includes resources for agencies to use and setup their HHAX provider portal as well as resources to train your agency caregivers. 

In addition to using EVV, Home Help providers must also continue to use their current service verification methods (CHAMPS Electronic Service Verification (ESV) Paper Service Verification (PSV), or MSA-1904 Home Help Agency Invoice). Payments will continue to be based on the data recorded on the current service verification methods until further notice. Policy information can be found in the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter. 

For questions regarding the HHAeXchange system or technical help visit the Michigan Information Center website at www.hhaexchange.com/info-hub/Michigan.   


EVV Compliance

MDHHS and HHAeXchange hosted a Michigan-focused training designed to help providers better understand how EVV compliance is measured, reported, and improved. The sessions held on March 24th and April 7, 2026 broke down compliance calculations in a clear, practical way to allow agencies to confidently monitor performance and support your caregivers. For policy specifics refer to Final-Bulletin-MMP-26-10-EVV.pdf.
 
To view the slide decks and recordings visit the EVV Compliance section of the HHAX Michigan Info Center website.

HHAX Compliance Direct Emailed Reports

Direct emailed EVV Compliance Reports will be proactively sent to each Michigan Provider by HHAeXchange via secure email. Providers need to be enrolled with HHAeXchange and have at least one HHAeXchange Provider Portal user with an ADMIN user role. Only Provider Portal users with ADMIN user roles will receive this email.

  • Email will come from: secure-ssis@hhaexchange.com 
  • Check your junk/spam folder 
  • If you do not see the email at all, speak with your IT lead about allow-listing HHAeXchange’s email address above
  • Report will be titled: “MI EVV Compliance Report_Agency Name"

Provider Contact Information

MDHHS utilizes provider email address information entered in the CHAMPS provider enrollment application to communicate with providers. Providers are responsible for maintaining accurate and valid email address information within their CHAMPS provider enrollment information. If the email address information is outdated or incorrect, enrolled providers will want to modify their enrollment information and submit it for approval.

For instructions on how to update or modify email addresses reference the Home Help webpage for Agency and Individual sections for step-by-step instructions.


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