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Home Help Agency Providers
This page is intended for Agencies, for Home Help individual caregivers, not employed by an agency, visit the Individual caregiver page to learn about your steps.
Get Started Today!
The following offers resources for Home Help Agency providers to report EVV, caregivers not employed by an Agency should refer to instructions on the Home Help Individual caregivers page.
- Home Help Agencies should complete the HHAeXchange Provider Onboarding Form as a first step.
- The Provider Onboarding Form must be completed regardless if the agency will be using their own EVV system or the state offered HHAX system.
- Providers with their own EVV system may continue the use of the existing EVV system that meets state requirements and send visit data to the HHAeXchange system using electronic data interchange (EDI). Visit the HHAeXchange Michigan Information website, EDI section, for steps and information.
- Login to your HHAX Provider Portal: https://app.hhaexchange.com/identity/account/login
- The HHAX portal also houses access to training materials and resources within the Agency knowledge base. Which includes resources for agencies to use and setup their HHAX provider portal as well as resources to train your agency caregivers.
In addition to using EVV, Home Help providers must also continue to use their current service verification methods (CHAMPS Electronic Service Verification (ESV) Paper Service Verification (PSV), or MSA-1904 Home Help Agency Invoice). Payments will continue to be based on the data recorded on the current service verification methods until further notice. Policy information can be found in the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter.
For questions regarding the HHAeXchange system or technical help visit the Michigan Information Center website at www.hhaexchange.com/info-hub/Michigan.
EVV Compliance
HHAX Compliance Direct Emailed Reports
Direct emailed EVV Compliance Reports will be proactively sent to each Michigan Provider by HHAeXchange via secure email. Providers need to be enrolled with HHAeXchange and have at least one HHAeXchange Provider Portal user with an ADMIN user role. Only Provider Portal users with ADMIN user roles will receive this email.
- Email will come from: secure-ssis@hhaexchange.com
- Check your junk/spam folder
- If you do not see the email at all, speak with your IT lead about allow-listing HHAeXchange’s email address above
- Report will be titled: “MI EVV Compliance Report_Agency Name"
Provider Contact Information
MDHHS utilizes provider email address information entered in the CHAMPS provider enrollment application to communicate with providers. Providers are responsible for maintaining accurate and valid email address information within their CHAMPS provider enrollment information. If the email address information is outdated or incorrect, enrolled providers will want to modify their enrollment information and submit it for approval.
For instructions on how to update or modify email addresses reference the Home Help webpage for Agency and Individual sections for step-by-step instructions.
Recorded Webinars
- March 24, 2026: HHHAX Michigan: Know your Numbers: Slides | Recording
- August 22, 2024: Home Help Agency Meeting: Recording
- June 28, 2024: Home Help Agency Meeting: Recording
- April 25, 2024: How to complete the HHAeXchange Onboarding form: Recording
- February 22, 2024: HHAeXchange Home Help Agency EVV Presentation, Recording