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Home Help Agency Providers

This page is intended for Agencies, for Home Help individual caregivers, not employed by an agency, visit the Individual caregiver page to learn about your steps.

MDHHS Home Help Agencies serving Medicaid beneficiaries must use EVV as of July 1, 2024. Agencies are expected to prepare and train their caregivers on the EVV.  Policy information can be found in the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter. 

Upcoming EVV Compliance Webinars

Note: This training is intended for agency administrators only, NOT individual caregivers.
Join MDHHS and HHAeXchange for a Michigan-focused training designed to help providers better understand how EVV compliance is measured, reported, and improved.
Training Session: EVV Made Simple: How to Stay Compliant Every Day (note this is not specific to MI but covers EVV best practices in general)

When: April 7, 2026, 11:00 AM ET Registration Link: https://info.hhaexchange.com/evvmadesimple

March 24, 2026: HHHAX Michigan: Know your Numbers:  Slides | Recording


    Get Started Today!

    The following offers resources for Home Help Agency providers to report EVV, caregivers not employed by an Agency should refer to instructions on the Home Help Individual caregivers page. 

    1. Home Help Agencies should complete the HHAeXchange Provider Onboarding Form as a first step.
      • The Provider Onboarding Form must be completed regardless if the agency will be using their own EVV system or the state offered HHAX system.
      • Providers with their own EVV system may continue the use of the existing EVV system that meets state requirements and send visit data to the HHAeXchange system using electronic data interchange (EDI). Visit the HHAeXchange Michigan Information website, EDI section,  for steps and information. 
    2. Review the training materials and resources. This includes resources for agencies to use and setup their HHAX provider portal as well as resources to train your agency caregivers.
    3. Login to your HHAX Provider Portal: https://app.hhaexchange.com/identity/account/login

    As outlined in MMP 26-10 Agencies must adhere to MDHHS compliance (this policy does NOT pertain to Home Help Individual Providers).

    In addition to using EVV, Home Help providers must also continue to use their current service verification methods (CHAMPS Electronic Service Verification (ESV) Paper Service Verification (PSV), or MSA-1904 Home Help Agency Invoice). Payments will continue to be based on the data recorded on the current service verification methods until further notice. Policy information can be found in the Michigan Medicaid Provider Manual, Electronic Visit Verification chapter. 

    For questions regarding the HHAeXchange system or technical help visit the Michigan Information Center website at www.hhaexchange.com/info-hub/Michigan.   


    Provider Contact Information

    MDHHS utilizes provider email address information entered in the CHAMPS provider enrollment application to communicate with providers. Providers are responsible for maintaining accurate and valid email address information within their CHAMPS provider enrollment information. If the email address information is outdated or incorrect, enrolled providers will want to modify their enrollment information and submit it for approval.

    For instructions on how to update or modify email addresses reference the Home Help webpage for Agency and Individual sections for step-by-step instructions.


    Recorded Webinars